Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 1702 reviews
Very nice and great location. The breakfast was filling and dilicious. The hotel stuff are friendly and attentive, I left My Bose headphones at the hotel, and the housekeeper found them and sent them back to me. Thank you very much!
the lobby coffeeshop
This is the best hotel coffeeshop in Tokyo but with some drawbacks. In normal times, a reservation is necessary and for a hotel coffeeshop that is a bother. Regretfully the pricing is ridiculous for most items on the menu but if that is the price I have o pay to keep it, as it is, then, ok, I will. Still it seems not difficult to understand that instead of asking nearly 2000 yen for a glass of champagne it is better to sell a bottle at 12,000 to 15000 of, for example ,Bollinger or Taittinger as you might actually sell them. Service is nice but slow, but that is ok, when I go there, I am not in a hurry.
A Must Stay When In Tokyo
First, if you have any concerns, this is a luxury hotel with impeccable staff and service. The location is outstanding making it a very convenient trip from Nartita. Don't hesitate to request ahead of time to be met at your train by staff as navigating the trip from the train to the hotel is challenging for any seasoned traveler. It's just the tip of the iceberg when it comes to the outstanding service provided by the concierge team. As a guest we were afforded access to the health club onsite for a nominal charge. The facility is luxury as well. Our lunch in the main floor exceeded it's already stellar reputation. The luxury, staff and service made this a highlight of our trip to Hong Kong, Tokyo, Kyoto and Osaka. Even after checking out and leaving for Kyoto, on the way back through Tokyo Station, staff met us at our train and took our luggage to the Narita Express. Their is no way we could have navigated the train station in time to make our connection. REMEMBER, WE HAD ALREADY CHECKED OUT OF OUR HOTEL A WEEK PRIOR when they contacted us asking what train we were on from Kyoto, to make sure they met us at the train car. They also assisted us in purchasing tickets to Kyoto after we checked out. Just as when we arrived, they carried our luggage and gleefully engaged us in conversation and delivered us to our destination. At this point, I want to make the special effort to acknowledge the lead Chief Concierge Marie Antoinette Mori and one member of her staff, Miyuki Saito.
We had a wonderful few days here. The staff were absolutely charming and could not have been more helpful - including helping us with our luggage to the platform for Shinkansen & Narita Express. Rooms have recently been renovated, everything is tip top.
Nice location. Concierge for non Japanese only?
Their prominent breakfast buffet had to be stopped and replaced with fixed set menu, but the hotel was trying their best to cope with the current situation. Staffs were quite nice, ideal location, the walk to the front desk from the room is a little pain as the hotel is stretched horizontal to the train station. As a tourist, I asked few questions at the concierge getting around Tokyo and was astonished when asked “don’t you have a cell phone,” as if I should do my own research. Typical of the service targeted for non-Japanese tourist but they could do better.