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* IMPORTANT To minimize the impact of COVID-19 and support the health and safety of our guests and colleagues the restaurant, spa and fitness centre are closed until further notice. In Room Dining is available between 7am and 11am daily. Our indoor pool is closed for maintenance until Jan 27, 2021.* This 4 star hotel is located in the city centre of Toronto and was established in 1984\. It is a short drive away from the Royal Ontario Museum and the nearest station is Toronto Union Station. The property is just steps away from attractions such as the CN Tower, the Air Canada Centre, R...More details
Check-out ends at: 11:00
Central - Great Views - Rooms need some renovation
Reviewed 1 december, 2021
This hotel is centrally located with great views of the city and its environs. It has parking and lots of activity throughout. The rooms were dated - The bathroom as well with our door clearly aged - Management should plan a renovation and modernization as competitors and boutique hotels are popping up to displace IHG's brand - the price point was luxury yet the rooms were not.
Reviewed 7 november, 2021
We booked two rooms at the Intercontential Hotel 27th-29th October & had a fantastic time showing our UK Family Toronto. As you walk in the most amazing Scent hits you. The staff were outstanding & attended to all our needs. The front desk David & Jay we found particularly helpful & they went above & beyond our expectations, the valet service was exceptional & I'd like to thank Rino for all his help. The night security Andrew & Yasim were great, very friendly & accommodating. The room we stayed in had a magnificent view of CN tower, it was very clean, bedding was plush & soft. Very pleased with our stay overall, we highly recommend this hotel to anyone visiting Toronto.
Toronto weekend getaway
Reviewed 7 november, 2021
The hotel was in the midst of a power outage when we arrived on Friday 5th November. The staff could not have been more accommodating and helpful. Checking luggage into storage quickly and efficiently. Staff were handing out bottles of water to those waiting in the lobby for word as to when systems would be up and running again. They did a great job! They also handed out free buffet breakfast vouchers too. Seriously could not have done more. Rooms clean, great views and a very nice restaurant/bar in the lobby. We will most definitely stay again.
Reviewed 26 october, 2021
I have previously had excellent stays when visiting Toronto at the Intercontinental Yorkville, but as that Hotel is no longer an IC branded hotel, I gave the Intercontinental Toronto Centre a try. Not really a comparison. This hotel is dated and does not seem very well organised. First impressions count, long wait to check in as only one receptionist on duty, eventually a second member of staff appeared who through his helpful attitude did reverse some of the negative perception, thank you Jorge. Bedrooms and public areas are dated. I am told that the club floors have renovated rooms but as the club lounge is closed (of course Covid gets the blame) they are not using the renovated rooms for guests. So, I guess they don't want to show themselves at their best. That said, my room although tired, was comfortable and came with a good view from a high floor. Housekeeping was good. Small things show lack of good management, for example having to produce ID and Covid vaccination status every time that you want to enter the restaurant or bar. Why not just once on check in and that being noted against your registration, so no need for multiple checks. Platinum Ambassador status not fully recognised, no dedicated check in (yes, due to Covid), no bottled water in the room etc. Bar and restaurant lack any atmosphere as pretty much an extension of the large lobby area and closed for some of my stay. Menu is limited and Breakfast itself was poor for this standard of hotel. Staff overall indifferent and seemed disheartened. Overall, nothing very bad but nothing particularly good to encourage a return visit.
Excellent hotel, in good location
Reviewed 20 october, 2021
We stayed here for six nights after relaxation in Covid rules for UK travellers; it was our first overseas trip since the start of the pandemic. It was good to get away and this property didn’t let us down. Check-in was swift and welcoming. The dual-aspect room was great. Although no view of the CN tower or lake, we could see the city and the reflection of the tower in the nearby buildings. The room was large, and importantly clean. It was serviced each day. The coffee making machine was well stocked; there were no cutbacks despite Covid. That said, there were plenty of Covid safety measures throughout the hotel; masks needed to be worn in public indoor areas and there were plenty of hand sanitizer stations throughout the property. I felt safe here. All the staff were came into contact with were extremely friendly and welcoming. I would definitely recommend this hotel, and will return. The location is ideal for the lakefront and the city sights. There are plenty of restaurants nearby.