Sheraton Centre Toronto Hotel

Starting at

$ 109

TripAdvisor Review

Based on 2440 review

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This hotel is located directly in the centre of Toronto. The train station, Union Station, is about 10 minutes by public transport. Ontario Art Gallery lies some 400 m from the hotel. This conference hotel was renovated in 2015 and comprises 1,392 rooms. There is a lobby with a 24-hour reception as ...

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Property Info

This hotel is located directly in the centre of Toronto. The train station, Union Station, is about 10 minutes by public transport. Ontario Art Gallery lies some 400 m from the hotel. This conference hotel was renovated in 2015 and comprises 1,392 rooms. There is a lobby with a 24-hour reception as well as a bar and 2 restaurants. The hotel consists of 37 modern conference rooms. Guests can also take advantage of the WLAN access point and the Internet terminal. Each of the comfortable rooms comes with standard facilities. Further fittings include air conditioning and satellite/ cable TV. Leisu...

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Check-in starts at: 15:00

Check-out ends at: 11:00

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Found used coffee cups on two different stays

Reviewed 16 january, 2022

As other reviews indicate, the location is great and the rooms are generally fine. However, two similar incidents during different stays in the same week leave me with serious concerns about their approach to cleanliness. We had two separate stays (different rooms) the week of Dec 27, 2021, and on BOTH occasions the coffee cups in our room were left dirty from the prior guests. While this was an easy problem to fix (they sent someone up with new cups in a reasonable amount of time) the fact that this happened twice makes me question their standards and processes. This is especially troubling during the pandemic, when I would hope a reputable hotel would ensure that something as obvious as used paper cups be removed during room prep. Luckily for us the soiling was obvious, but I'm grossed out at the thought that other guests may be drinking from cups that are less obviously used. On both occasions, the front desk staff were fairly apologetic, but not entirely surprised-sounding. The second one did ask if we wanted a new room, but I didn't really see a point in accepting that since it's the underlying inattention to detail that concerns me. Since I had mentioned this was the second such incident in a week, I would have appreciated a follow-up apology or a gesture such as comped parking. If this was a one-time occasion, I wouldn't be writing this review. But since this appears to be a systemic problem, I think it's only fair that future potential customers be made aware of this. At the very least, make sure to ask for fresh cups when you arrive! Even if they are neatly stacked, don't assume they are unused. On a positive note, the valet staff are top notch: all very kind and efficient.


Great location!

Reviewed 29 december, 2021

Great room on 42nd floor with amazing view of the square! We love George in the parking area…so helpful and kind! You’re natural customer service is top notch George!! Single mom traveling with two teens…they upgraded our room giving me two excited girls! Great experience overall


Customer service

Reviewed 23 december, 2021

I am a long standing SPG and now Bonvoy member and have had no issues until the customer service and lack of understanding I received from Jonathan and Victor tonite. 2 days before Christmas I decided to take my wife and 3 kids for a stay at this hotel which I have stayed numerous times for many years. I booked 2 rooms by phone and explicitly asked about club lounge access for my entire family during my stay and was told upon booking that they will all have access given my status. That being said upon entering the club lounge I was told by Jonathan that I would have to pay $55 extra per kid?? I asked the front desk manager that evening and was told the same even though I was not told this upon booking. I understand there are policies but I asked for some compromise given the misinformation I received upon booking and the fact this has never occurred during the 15 years of loyalty. Victor’s suggestion to rectify the situation was to pay the $55 per kid even if they just have a glass of milk with no further consideration of the overall situation. I then asked him if my kids have a glass of milk and a cereal if that was worth $55 and he said no but I still have to pay. Not sure what a reasonable compromise would be to this situation but thought I would share this disappointing feedback


Another Great Stay

Reviewed 19 december, 2021

I'm writing this review from the lovely remodeled lounge. The updates look fantastic. Very modern and lots of windows to take in the beautiful Toronto skyline. Service in the lounge is also top notch. The staff are friendly and very accommodating. The front desk staff were also welcoming. Sarah went out of her way to make sure my family and I had everything we needed for our stay. The pool and lobby are currently under construction. I look forward to seeing the new look. After these renovations I do think it's time for an update to the rooms. They are looking a little dated. Thanks for another great stay Sheraton team!


Another Great Stay!

Reviewed 13 december, 2021

This was my third time staying at this property. The location is great if you like to park the car and explore downtown on foot! Easy access to the subway as well. There is a Green P across the street that has great rates over the weekend! Valet through the hotel is available as well. It was such a short walk we chose to self park. Marilyn checked us in. Each time I’ve visited the hotel she has checked me in. Very professional friendly and efficient. A definite asset to the hotel! Our corner room was great, it overlooked Nathan Phillips Square. Very well appointed and comfortable. There was some construction in the lobby however it didn’t affect our stay. Starbucks coffee was available for no charge in the lobby each morning which was really convenient. Overall a great stay. We can’t wait to visit again in the summer!