Based on 2011 review
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Toronto's only 5-Diamond award winning hotel welcomes guests to the heart of the city's bustling financial and performing arts districts. Front desk, concierge, gym and in-room dining services are available 24 hours a day. Facilities include a hotel safe, a currency exchange, a cloakroom and lift access, a hairdressing salon, a spa, café, bar, pub and restaurant, conference facilities and Wi-Fi, room and laundry services. A car park (charges apply) and covered garage parking are available for those arriving by car.
Check-out ends at: 11:00
Reviewed 15 december, 2021
Absolutely amazing. Justin provided exceptional service and I do hope that upper management is aware of his efforts, attitude and attention to service details. I live in the city but this is 100% my go-to recommendation for any family, colleagues or friends staying in the area. Thank you & I will see you all again soon!
Stayed here for Wife's 30th Birthday. No regrets!
Reviewed 12 december, 2021
What a lovely staycation provided by the Ritz Carlton Toronto. This was our first time staying at a Ritz property and it certainly exceeded our expectations. The hotel room and building is beautiful and is kept in top notch shape. The staff are all very professional, polite, and quick to respond to anything. The room was spotless and everything in it was very nicely laid out. We had a Deluxe King on the 15th floor with a city view. They surprised us with a complimentary welcome cake for my wife upon arrival. So thoughtful and a nice touch. The room itself is huge with a large sitting area with a big couch and coffee table. There is a nice bar area with a complimentary Nespresso machine. The TV was crisp and had lots of options. The bathroom is huge and my wife loved the deep soaker tub to have a bath in. We called the front desk to bring up bubble bath and bath salts, which were delivered very quickly. The pool was salt water and had lots of seating around it if you just want to relax. It was very clean and the area is well maintained. The spa was my favorite part with its steam room, large jacuzzi, saunas and large showers (with jets from all directions). We had drinks at Epoch and were very impressed. Courtney the bar tender was very personal and friendly. He went beyond our expectations to make us feel welcome and acknowledged my wife's birthday with a glass of bubbly. So nice and thoughtful. We then went to have dinner at Toca and that was so excellent. The portions aren't huge but we left feeling full after splitting an appetizer and each having an entre. All the staff we interacted with were very professional as well. We ordered breakfast through the room service menu the following morning after having the best sleep in years. Everything tasted amazing and was cooked well with lots of condiments to go along with it. I don't have one bad thing to say, so I would totally recommend this place to anyone looking for a nice relaxing stay in Toronto
Reviewed 6 december, 2021
We stayed the weekend at this iconic hotel and we were not disappointed! The lobby was beautifully decorated for Christmas and we were thrilled to gain access to our room 3 hours ahead of checkin. The staff at checkin was so friendly and helpful as were all of the staff we encountered! Of note, our housekeeper, Jaya, went above and beyond expectations. She greeted us every time we came to our floor and surprised us with personal touches such as rose petals in a beautiful design on the bed to celebrate our anniversary, small snacks and fresh fruit! We were also delighted to come back to our room one evening to chocolate dipped strawberries to celebrate our anniversary. The bathroom in our hotel room was hands down the most beautiful and luxurious bathroom I’ve ever encountered with under counter motion sensor lights, dual sinks, a deep soaker tub and a separate area for the toilet and shower. The fitness area was fantastic and contained a ton of exercise equipment including multiple treadmills and two peleton bikes. The pool area was well kept and the only small disappointment of our stay was the very small hot tub which meant (due to Covid restrictions) we often had to wait for quite awhile to gain access. Otherwise, our stay was phenomenal and we loved every minute.
Rita Carton Shops
Reviewed 26 november, 2021
What a joke!!! I just spent $1048.83 on 2 sets of sheets got a call 2 days later stating there will be an additional $308.11 for shipping and duties. The parcel arrived missing cards, dirty and honestly disgusting. Someone needs to be fired!!! PS still waiting on a manager
Good service, but underwhelming room, food and restaurants
Reviewed 10 november, 2021
PROS; Great service, esp the valet Good location if you are in TO for games Lakeview rooms are nice CONS; Underwhelming lobby- Terrible restaurant food (dinner or breakfast)- DO NOT eat in the restaurants-