Based on 1789 review
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Facilities The hotel offers guests attractive accommodation units, as well as a range of facilities for a comfortable stay. Rooms The hotel offers non- smoking rooms. The accommodation units each feature separate bedrooms. Cots are available for children. A safe and a desk also feature. The rooms offer a range of amenities, including a microwave. Internet access and wireless internet access are provided as standard. Sports/Entertainment Sport and leisure options are offered by the hotel and third-party operators. The hotel offers an indoor pool. The hot tub offers revitalisation. Leisure optio...More details
Check-out ends at: 11:00
Reviewed 16 january, 2022
From start to finish, this was a great experience for the family. The woman at the front desk that checked us in, was friendly and helpful. She greeted us with a smile and provided clear directions, using a map of the hotel, then let me know how to get to the pool and breakfast area from our room as well. The room was clean and comfortable, with a selection of coffee, tea, and cocoa for the coffee maker in the room. There's coffee, tea, and hot chocolate in the lobby area as well. The pool/hot tub area is spacious and inviting, with color changing lighting in both the pool and large hot tub. The breakfast area was clean and well attended, and offered a good variety of both hot and cold items. We will return!
Always My Go-To
Reviewed 6 january, 2022
Whenever I head up to Traverse City, this particular hotel is my go-to. The staff is friendly and helpful, the pool is large, the breakfast is warm, and the rooms are comfortable - all at an affordable price. It is just minutes from downtown and an easy ride out to either peninsula.
No issues, Every Time !
Reviewed 21 december, 2021
Our 1st. time staying at this location ,but we always look for this chain. They have been great every single time. 1st. up, the room was only $75.00 for the night. We checked in on a Sunday night . Reservation was in place. We asked if it would be possible for a ground level room & the young lady said no problem. Didnt get her name but she was very friendly. Room was clean,bed was very comfortable & we had a good nights sleep. We went down to the pool/hot tub area & it was very relaxing & clean. The colored lights were pretty cool. Breakfast in the morning was very good as far as hotel breakfasts go. Great selection. 1st. time I've seen corned beef hash at a hotel breakfast bar. We will be staying here again.
Reviewed 12 november, 2021
I spend about 5-0 nights a year in hotels, and I say often, a comfortable bed and a good shower are the two musts for a good nights stay. First, the hotel is difficult to find, not hat big if a deal but it is located on a very busy Hwy 31. We were there in September, not a very busy time of the year but found leaving the hotel was difficult with the traffic. The lobby is on the opposite end of the hotel than the elevator, after check in you drive to the back of the hotel to take the elevator to the second floor, our room was actually at the check in desk side of the hotel, so after driving to the back, we walked the hall toward the front of the hotel to get to our room. There was a minimum two night stay, after our room was made after the first night, our coffee was never restocked, when I pointed this out to the desk clerk I was told there was always coffee available in the lobby. Finally, we had to leave early on the second morning and the shower water would not warm up, when I informed the front desk, I was told that the boiler had not heated the water to that end of the hotel. Awkward layout to the hotel and odd responses o issues, I emailed the hotel afterward to make them aware of our concerns with the room, primarily the hot water issue and the responses. I received no acknowledgement, add poor customer service to the awkwardness.
Consistently clean -my top criteria.
Reviewed 20 october, 2021
Alexandria at check in and Shaniel at check out were both outstanding employees adding to the very positive experience. Great lighting in the bathroom !!! Breakfast was great with hot choices and real silverware and dishes, not paper and plastic !!!!! The management does a great job!!! Bravo !