TripAdvisor Rating
Based on 295 reviews
See all**Property Location**.With a stay at The Bayside Inn & Marina in Treasure Island, you'll be on the waterfront, within a 5-minute drive of John's Pass Village & Boardwalk and Dolphin Marine Rentals. This hotel is 8.1 mi (13.1 km) from Tropicana Field and 9.7 mi (15.6 km) from Salvador...
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I have been to many hotels in the area but this one is definitely one to remember. My fiancé and I were sleeping on our first night here when a random middle aged drunk man had entered our room and got into bed with us. After calling the police and removing him from our room, we had called the office downstairs asking for new sheets for the bed. They had informed us that housekeeping wouldn’t arrive until 9Am the next morning. When the next morning had arrived after we had slept in the car for the remainder of the night, we had went into the office to request new bed sheets when the owner, I’m assuming, was very rude to my fiancé telling him that this incident was ‘never his fault’ asking us if the man was ‘our friend’. Neither of them had sympathy for the incident, and instead of being professional, instead were only worried about getting the blame for it. Not once did we blame the hotel for the incident, just asked for new bed sheets after this random man had just gotten into bed with us not even 12 hours before. We had went on about our day at the beach when we had come into contact with the owner again later that day. The first thing he immediately told us was ‘Please do not call us that early, we were sleeping’ again completely INCONSIDERATE of the fact that we were scared half to death in his hotel the night before. He was very unsympathetic as well as very very rude from the moment we entered the hotel. House keeping was very helpful, and the hotel was overall clean besides the fridge leaked a little and the bathrooms aren’t the cleanest. This customer service was absolutely ridiculous and inhumane. Do not recommend.
Worst hotel not family friendly not Covid friendly
This hotel is not child friendly the hotel reception smells like a Restaurant with people sleeping in the back room visible to the check-in desk. The quality of the service if terrible when asking to check in I was told I had to wait until she bathed her baby. (Yes really) If your worried about COVID-19 do not stay here as nobody cares or where a facial mask when I had to have somebody enter my room as the ceiling was pouring in water from above nobody was wearing a mask when I asked somebody to put this on as I have asthma the Indian lady told me they don’t have Covid here they basically didn’t care people and a guest started walking in my room. No water working in bath or shower Was moved to a different room reluctantly told by the lady that they only had a one bed room even though I had paid for a two Was told she would refund me and to get out With a six-year-old? Moved me to a small outdated room. As soon as we woke up we ran no offer of compensation I was also billed twice once by booking.com as I paid in full and again she charged me at checking. The hotel is full of drunk people walking around sitting outside day and night no Covid 19 prevention’s in place. There is lots of hotels around the area for similar prices avoid this one as you will be disappointed and hopefully not get Covid 19 Even my bathtub had somebody else is hair inside.
New owners/Lost a regular customer
Living only 90 minutes away we frequently spend a few days in Treasure Island as our #1 getaway choice. We have stayed here at the Bayside Inn eight or nine times previously and it has always been 5 stars. However, I assume it is now under new management, as standard have not only fallen, but tumbled over a cliff. Arrived at 1pm, to a very untidy and smelly reception area. I was going to ask if I could leave my vehicle or do a spot of fishing until check in, but before I could even open my mouth the woman snapped " check in is 3 o clock". I politely stated my request, for her to simply give me a room key and say " you can go now, room 101" ( which we have stayed in previously) Ok, a bit short, but still allowed an early check in. However upon entering the room our smiles soon disappeared. First off, the AC was not only off, but wasn't working at all. There were what appeared to be the remnants of grape stalks (?) on the countertop, bathroom sink was dirty, microwave dirty, towels grubby/ discolored. Windows covered in black mold/ mildew, and worse of all, brown/ yellow stains on the bed sheets!!!! We immediately went to reception to ask the cleaner to change the linen and clean the sink / countertops. We left for some food and returned two hours later, to be offered a completely different room. This also had stained sheets, but at least we knew they had attempted to clean them as they were wet through!!! Both beds! She told us they weren't wet, just cold! Really? As property managers of vacation homes for over 15 years and recently having to follow strict covid extra cleaning and sanitizing protocols, I can without a shadow of a doubt say that this motel is not up to standard. The cleanliness was one thing, but her attitude simply made things worse. No apology or excuse. Nothing. Just rude. However, she must've realized there were genuine issues, as we were given a full refund. Will never return or recommend. Such a shame as used to be a fantastic place. Went to John's Pass Beach motel instead for a brilliant 5 star break. ( apologies for the blurred photos. Was in a rush to get out!)
Great Place for a Staycation
Me and my friend stayed here for 4 days and its definitely a good place for a staycation. The staff are very friendly especially Maurice. Once I reminded the owners what is promised online then they got a fire under their butt's and was very accommodating and friendly. They're pet friendly having my friend's chihuahua only costing an extra $20 bucks a night.
Customers are an inconvenience
I am a bit angry so I'll keep it short...I have never experienced such terrible service from Manager/owners of any establishment. It started with being assigned a room by an ice machine when the hotel was probably 90 percent empty...we were then treated like bad company beginning with a phone call day two where we were summoned to the office to pick up a parking pass which they forgot to give us day one...maybe they could have even have hand delivered it since we were less than 50 feet away. Then there were issues with towels which apparently had to be placed outside the door prior to 11a.m. each day for replacement...man did I get an eye roll for even asking...the next day however I followed the rules but still no towels...another eye roll and only two towels were available that felt like sandpaper. Then people started checking in on Saturday causing my dog to bark at the noise...this is when I realized that this pet friendly hotel didn't like dogs any better than people. The good news is my wife and I had already packed and we were not staying our final night... Unfortunately, I hadn't advised the owners of my Covid 19 concerns, so I'll share them here...on day two my wife actually mopped the floor in our room due to grit...the hotels policy of cleaning every other day had not yet been tested but they failed to show up on day three so Id say they failed....the towels with the feel of sandpaper also raised proper cleaning questions but the most disgusting issue was a bag in our ice bucket that had water in in it, an indication of prior use and a failed cleaning of something everyone uses....in a nutshell, this place is terrible and should be avoided at all cost.