Check-out ends at: 11:00
Mountain Spring, Trelawny, A1, Montego Bay, Jamaica - Trelawny Parish, Trelawny Parish - Jamaica
Reviewed 20 september, 2022
I visited this "resort" a few months ago for a friend's wedding. I paid for an ocean view room and had 0 view of anything. I went to the front desk with video and photos of the NON ocean view, and just asked to be reimbursed the difference since there were "no rooms available ", just TODAY 2 entire months later they got back to me saying it actually was an ocean view room. They seen the proof and still would not fix their mistake. Also the resort lost power at least 5 times in my 3 day stay. Like full blown blackout through and through. There was a side of the resort that was I was not allowed access to, which is crazy to me for the price I paid for 3 days. I couldn't wait to leave, I would not recommend this place to anyone!
Reviewed 20 september, 2022
Today is September 20, 2022. I arrived via Sunwing Vacations. First time in Jamaica, I am here right now and specifically asked for an ocean view. It’s my parents 40th anniversary and we told them we wanted a nice room when we made the booking over a month ago. They told us luxury room was great and the white sands resort was the best! I asked multiple times for an upgrade and they said unavailable as now the resort is “fully booked”. I don’t have an ocean view, they said my booking was made under only a luxury room. The resort is empty. Sunwing has terrible customer service, and the white sands resort has terrible staff. Everyone seems bored, trying to sell you weed, or is simply ignoring us. The room they put us in is absolutely terrible, smells bad, and the view is terrible. I must reiterate, the staff is terrible. I thought Royalton would be better than Riu but this is motel level service. The vent in the bedroom smells bad, and has mold around it. On the bright side, the food is okay, they didn’t have beer during lunch, apparently they “ran out”, but that didn’t stop the staff from offering me some rum and a joint instead. First and last time staying at a Royalton anywhere. As an ex Sunwing employee, I am ashamed that I was told this was a luxury resort and sold it to customers as one. I would never, ever suggest this resort and especially this location to anyone. This is my first day here, my family and I just want to go home. Terrible resort, terrible staff, terrible service. DO NOT COME HERE. You have been warned. Stay far away.
Reviewed 20 september, 2022
My family and I were here and we enjoyed the foam party with the Royalton entertainment team with persons like Snow, Tajay and Jevoni. They really brought the vibe to the foam party and we look forward to coming back.
A resort of contrasts
Reviewed 20 september, 2022
We travelled as a party of two couples with TUI from the UK. This review is based upon our personal experiences between 4th - 18th September. Our experience may well have been different at another time of the year. White Sands shares facilities with the Blue Waters resort. ROOM: We requested a quiet high floor room and were allocated room 653 in Block D which faces out onto the front of the hotel, however it was noisy with late night music from the village bars opposite, trucks on the main highway and barking dogs. It was also the furthest point from the lifts and the view from most of block D is over the operational buildings and yard . We should have asked for a change of room but could not be bothered with the hassle. However the room was a reasonable size with a balcony, large bed, tv, settee and a walk in shower with wc room. The room has a mini bar fridge but it was hit and miss getting it restocked with water and alcohol. Others have mentioned that the rooms are tired but we were happy with the condition of our room and the standard of cleaning was excellent. RESTAURANTS: The resort boasts 8 eateries but only 6 of these were open during our stay and of these only the buffet, steakhouse and teppanyaki (requires booking) were open every evening. The Italian Mexican and West Indian restaurants were closed in rotation. The standard of food in the restaurants was good and service was excellent, if a restaurant was busy we were given a pager and only needed to wait for a short period. The bars and restaurants served inclusive house wines, white Chardonnay, red Merlot or Cabernet Sauvignon, and a French sparkling wine is also available (ask for champagne!). The wines were all perfectly drinkable. The cost of buying mediocre wines off of the wine lists at $70 or more did not look like good value. We took breakfast and lunch at the buffet restaurant, the selection was good with fresh cooked options and the table service was really good. There is also a jerk chicken hut on the beach, food is available at the sports bar after 3pm and at the coffee shop. BARS: The bars are generally good with a wide range of good quality drinks, if they have the stocks available. Bars frequently were without items including beer on several occaisions. A good range of cocktails and martinis are available. Gin brands included Bombay Saphire, Beefeater and Tanqueray. Staffing levels varied between one bartender rushed off their feet to a group with plenty of time for a chat. BEACH: White Sands has a beach between two rock groins (wedding venue and the Island) with a safe area demarqued by buoys for swimming. There are well spaced sunbeds and sunshades and plenty of towels are available. Tyrone and his team of beach attendants keep the beach in great order and were frequently raking the sand to remove rubbish and seawood. They do a first class job. A drinks service operates on the beach for those that dont want to leave the sun beds. The area of the beach next to the sea is public and local traders (Higglers?) walk up and down toting their wares including clothing & ganga , they can be noisy but are not really a major problem. There are some local dogs which run free on the beach, which some guests enjoyed seeing with others not so keen. Facing the sea the beach to the left serves Blue Waters and to the right is a public beach but we didnt see anyone using that beach except for guests taking a stroll and the Higglers. POOLS: Behind the beach is the adult bar pool and a large family pool. The entertainment team hold competitions and games eg volleyball at the pool/beach- personally I could do without the loud music and commentary all day but I am sure others must enjoy it. There are other pools at Blue Waters including a childrens water play park. SNORKELLING: There was some limited snorkelling available from the beach off of the two stone groins. There is a small reef area off the wedding area and out about 10 metres which had large shoals of small fish. The other area is off of the small island and is an artificial reef which is marked by three white buoys. Visibility was not great on the days we did snorkel but we did see a variety of small colourful fish, A word of caution - fast jet skis, hobie cat sailing boats and speedboats all operate in this area close to the shore, so we snorkelled early in the morning to reduce the risk. We also took a snorkel trip from the resort out to the offshore reef at a cost of $50 each for an hour with an excellent guide, but there was not much to see other than smal reef fish and again visibility was not great on our trip. ENTERTAINMENT: Evening entertainment took place in the form of instrumentalists playing violin, piano, cello, guitar and singers which were at various locations and very good. We listened to a steel band (Pozitive Vybrations) one afternoon and they were excellent. The entertainment team put on shows in the evening and the Michael Jackson dance show was popular. WILDLIFE: Possibly due to the time of year there was not much widlife to be seen at the resort. We did see a hummingbird, pelicans, frigate birds, egrets herons and some other birds which I dont know the name of, mongoose, lizards and a very few butterflies but it is not a great location for wildlife spotters. EXCURSIONS: Rather than book an excursion with a large group we made contact with Barrington at the taxi rank on the resort and negotiated some rates for our own tours. We made an early morning trip to Dunns River Falls which was really enjoyable and the bus crowds were only just starting to arrive when we were leaving. We went to Fern Gully and Green Grotto Caves on the way back, it was a great day out, at our own control and pace and at less cost than the orgainised trips on a big bus. The second excursion took us for a sstroll around Falmouth, the Swamp Safari and an evening boat trip on Oyster Bay (Glistening Waters). The boat trip was not as spectacular as we had perhaps hoped but it was intersting never the less. The bonus was a lovely sunset whilst waiting for night to fall. PEOPLE: The real charm of the resort is the Jamaican staff who were all very friendly, good natured and diligent, the resort should be very proud of their staff. CONTRASTS: as stated in the title of this review, White Sands is a resort of contrasts with some things being excellent one day and not so good the next for no apparent reason. Being a quiet time of the year several day/weekend pass visitors were at the resort at the weekends and this did lead to the resort being busier which might have put some strain on the available resources. Overall I thought that this was a good value for money resort with the pluses far exceeding the minuses, would I come again? - probably not, there is a lot more of the world to see yet.
WEDDING ALMOST END IN DISAASTER!
Reviewed 20 september, 2022
When my brother decided to got married, my wife and I were enlisted to assist with the planning. We searched all the many awesome resorts in Jamaica and decided Royalton White Sands would be the perfect fit to host such life changing effect for a couple that is so in Love. From our first site visit with the wedding department there were red flags that we ignored. However after the meeting we we were told that the wedding team is good at what they do. We were reassured that they do up to 4 weddings per day. After that reassurance we left feeling a little better and down played the poor customer service that greeted us on our first site visit. A few days after the site visit we tried to get in touch with the wedding department via text and phone calls but to no avail. We tried to get in touch with the person in charge of booking the rooms to no avail. It took us over 3 weeks by way of another trip to the resort before we got someone to speak to. We were told that persons went on leave and the wedding planner we were assigned on our first site visit was fired so as a result no one was monitoring the emails etc. We were assigned a new wedding planner and had to go over everything we went through with the first because there were no records of the first meeting. At that second meeting we paid a deposit to book 15 rooms for the guests that would be attending and staying on property. We were invite to have lunch and a front desk supervisor apologized after hearing our frustration. We left that day thinking our problems were over, but they were just getting started. When we leave the resort we start communicating via email again just to clarify things as certain deadlines drew near for final payments etc. We realized no one is responding to our emails just like before. Even when we emailed requesting a link to pay the balance owed on the wedding package no one responded. At this point it was about 3 weeks from the wedding. The bride and groom began to get stressed because we didn't know at that point if we had a wedding on. Sorry to say we had to physically visited the property again and demanded that we spoke to the general manager or the resident manager. At this time anxiety, anger and all the negative emotions chipped in. Elisabeth came out to us and introduced herself as the resident manager. We explained to her about the poor service and non communication with the wedding planner or the booking manager to make final arrangements for wedding. She listened intently and apologized over and over and promised to fixed it. She then introduced a new wedding planner, her name is Alrick. So 3 weeks before the wedding we had to go through everything again from scratch with this new wedding planner. At this point the bride and groom to be waa in a state of panic. We went back through everything from menu , color theme, location for ceremony and reception etc. She helped us to complete the final payments for the 15 rooms and the wedding package. Alrick did a fantastic job leading up to the wedding on the 20th of August 2022. Alrick was new to the depart and she got other staff members to assist to avert the disaster that was lurking. On the 19th the day before the wedding we checked in at the hotel with all the guests to occupied the 15 rooms. It took for ever before the rooms were assigned. Close to 5:30pm some persons were still waiting for their room. We we eventually got the rooms, we were assigned some of the worst rooms on the property. Everyone was just complaining. But we also were thinking of the bigger picture the wedding. The ceremony and reception were fantastic, thanks to Alrick and her impromptu team that she assembled assisted by members of the wedding party to have things up and ready so the bride and groom could relaxed. After the wedding Elisabeth the resident manager came and apologized for everything that went wrong. She promised that she would compensate by giving the bride and groom, my wife and I a 3 night stay at the Blue waters which is a more luxurious side of the property. She did gave us a document in writing to the effect. Since then we have been trying to communicate with the hotel to honor the commitment given in writing by the manager but to no avail. They do not respond to email or phone e calls. Just to add we tried to start the process before we left the hotel. Some documents were signed and they told us they would communicate with us further to finalize the booking of the dates we would like. From we checked out not a single line of communication. Elisabeth the manager I spoke about no longer works there. She tried to communicate with the hotel on our behalf after she left, guess what the treatment is the same. It seems that property is running on auto pilot. This was of my most distressing moment and the sentiments is share by the bride and groom and all the other occupants of those FIFTEEN (15) rooms. Owners/ shareholders this is no way to treat paying guest and especially a wedding! Attached or the offer that is being refused to be honored.