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Major Disappointment, then It Got Worse
Opinión escrita el 12 de Septiembre de 2021
The lobby gave a very "tired" vibe. Our room was clean in most of the touch-areas, but not otherwise, paint was defaced, and it was generally unwelcoming. At bedtime we noted a little water on the bathroom floor, wiped it up and went to bed. After a few trips to the toilet during the night we had more and more urine on the floor due to the toilet base leaking.
As we left for the day, the discussion with the manager was mostly cordial and helpful, and she said they would have another room for us when we returned that evening. She promised to refund one-night of the reward points we used for our stay. To make a long story shorter, the upgraded (Jacuzzi) room they put us into was similar to the first room in condition. The toilet did not leak, but the missing faucet aerator in the sink caused water to spray all over the counter and me. Adjusting it to a trickle kept me dry but the water still ran back down the faucet and all over the counter. There was no bulb in the heat lamp, and the ironing board and iron were missing. I reported these issues without complaining.
I was informed that the process for restoring my reward points required that I call customer service at Choice Hotels. Overall, I spent 2-3 hours in that effort with no results. I fault the continual "unavailability" of the manager for confirmation and Choice Hotels for this failure.
It pains me to have to write this review. I used to be a repeated Gold member and a very satisfied customer of Choice Hotels, but they have really gone down...hill in the past couple years.
Shortly after the incident I tried to write a review of this hotel on the Choice Hotels site, but nowhere could I find how to access the link to do that. It appears that reporting an issue results in your account being locked out of the review writing page. No wonder this hotel still had a rating of 3.8-3.9.
Opinión escrita el 18 de Agosto de 2021
We arrived to the hotel at 1:00am after a long 12 hour drive. The front desk personnel was not very friendly. She was very aloof. Quickest check in we’ve ever received. We were given our keys and off we went to a room that looked as if we’d arrived in a slum house. Apparently the company we used booked us in a room with a double bed when we paid for a King. We tried to call to the front desk but no answer. We walked three floors down with our luggage to explain the mixup. The clerk didn’t offer us an upgrade, just differed the problem to the booking company. We had to ask for an upgrade, which she did give to us, but there was no extension of friendliness or help to the situation .
The elevator was disgusting. The smell was heavy with a musty odor, the carpet was thick with black dirt , soot , I honestly couldn’t tell you what it was , it was just gross. The halls were marked up pretty bad. The doors to rooms were banged up , some chipped and cracked. We got to our room, no light . Pitch black and freezing cold. Two lights didn’t work . We finally found one next to the bed. The bathroom light? Where?? We had to use the heat lamp to light the bathroom! The carpeted floors felt sticky. The room hadn’t been dusted. The refrigerator needs to be defrosted. There was hair , a big clump, on the bed side table and a hair tie on the floor. We were so tired after a long 12 hour drive we just wanted sleep and over looked it. When we woke in the morning we noticed there was food crumbs on the top bed cover ! I mean come on ! The balcony floor was dirty with garbage still on it. The door didn’t even shut completely. There was a lock that had been installed to keep it shut. The shampoo and conditioner in the bathroom was partially used and slightly opened. Disgusting is what I feel after my stay here. I would never recommend this “hotel”. I’ve stayed in motels cleaner and better kept than this “quality” Inn, which was the quality of a dump. A hotel should do better than this, A LOT better! Do not stay here.
This Hotel is Terrible
Opinión escrita el 17 de Agosto de 2021
We ordered 4 rooms months ago with our friends coming from all over, We asked for rooms close together and and on first floor my friends got room was not made so they moved them to second floor and you could not turn off the tub faucet so they moved them to third floor .also rooms are disgusting ,toilet is loose and shakes we have come here several years in a row and it has really changed we will not be back
They didn’t say what kind of “Quality” Inn
Opinión escrita el 13 de Agosto de 2021
Upon entering the lobby I had a short wait to start check in. I was met (not greeted) by a front desk clerk named Cross. He was rude, had a bad attitude, and unwilling to help. My boss had made a reservation for me with a CC authorization. He didn’t bother to check or look into why the reservation wasn’t set up properly. He just told me “the person who made the reservation will have to check in” and left me hanging. No other clerks were willing to help resolve this issue. I had to wait for my boss to come to the hotel and check in for me. No one was willing to step up and help after asking questions to what happened, just defer the situation.
I’m just glad I could at least get into my room after that. I understand policy and processes, but this problem has never happened with my company here for other employees. Going forward the company will be looking for much better options.
Beyond the horrible check in experience the room was decent at best. One king bed room had a good amount of space for desk work. Unfortunately no one would ever answer the phone to provide a WiFi password, or anything. The refrigerator needed to be defrosted from what looks like weeks ago. Certain lights didn’t work in the room. And the curtains to the window were not on the rail fully so the parking lot lights shined brightly through the window all night.
The worst part of the room was the bed. I would have rather slept on a cot than this. It was so uncomfortable it’s not even funny. The only redeeming thing to the room was that the AC could get so cold it felt like I was inside a refrigerator. Which was really nice.
Luckily there is an ice machine that works around the corner. The pop machine was sold out of everything. The candy machine didn’t take credit cards, and was almost empty. I went down to the bar to get beverages there. The bartender was very kind and helpful. The fountain drinks I purchased tasted bad, flat, and in need of updating.
My company and myself will not be staying here anymore. For the cheap price, you might as well stay at the red roof in around the corner. My suggestion: get new front desk staff, update the beds, make beverages more accessible. If you can’t cover these things, you shouldn’t be in the hotel business.
Good for a quick rest
Opinión escrita el 31 de Julio de 2021
This hotel is a little dated but overall met our needs. We are visiting Detroit and did not want to pay downtown prices. Troy is closed enough to the city to justify the drive for the cost savings and the Quality Inn presented a fair price. There were some basic maintenance needs that were noticeable but did not detract from our stay. Things like wall patches that have not been repainted and some general dingy-ness.
Check-in was simple and we easily made out way to the room. The AC was set to 70, bedding was clean and the room was clean overall.
The door to the bathroom was worn and needed a little extra effort to shut. The one big issue with the room was the tub. There was a drip when we walked in and some detritus in the tub itself. I ran both the hot and cold water and some funk came out but then the water ran clean. It seemed like maybe the tub just had not been used in a while and there was some build up. After a few seconds things seemed normal. When I turned the faucets back off the water drip seemed better but not completely gone. Same “dirty” water situation for the faucet but, again, after a few seconds all was well; the sink was slow to drain but did. Fast forward to the morning, after a shower the hot water faucet in the tub would not shut off. Seemed like a valve may have failed allowing the water to continue running. Called the front desk and they offered to move us, we were checking out so we were fine, and shared that the maintenance team wouldn’t be in for a few hours. It’s reasonable someone isn’t there around the clock, just felt bad that all that water was going to waste.