Based on 2662 review
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Cradled in the Tucson Mountains, the JW Marriott Starr Pass Resort & Spa is situated just west of the area the archeologists have called the birthplace of Tucson. A mandatory daily resort fee of $34.49 is payable by the guest upon check-in. (fee subject to change).
Check-out ends at: 11:00
Pool and wellness facilitiesPool.
Business Facilities / FacilitiesBusiness Center
Not up to standards
Reviewed 22 november, 2021
We stayed at the JW Starr Pass for 5 nights this past week. We were consistently met with substandard service. The front desk is lacking experience : not welcoming, acknowledging status, or giving useful resort information. The room we were given was dated, with old banged up furniture stained carpet and in need of a fresh coat of paint. Cleaning service was skipped two days, in spite of being off property for hours at a time. The one restaurant that was open was overwhelmed with a full hotel all wanting to eat. This left the bar, which has a limited menu. The only reason I give this property 2 stars is its excellent location for hiking and a couple of very hard working servers on the patio and at breakfast. Clearly this property is in need of training, and a serious refurbishment to live up to JW standards. This should have been done prior to charging guests full price.
Dont book it
Reviewed 20 november, 2021
This property is not anywhere near where a JW Marriott should be from a quality of facility, service or cleanliness. I will give the individual staff members a lot of credit as they definitely try their best but clearly this property has a management and leadership issue. If you are not ready to be open for guests then you shouldn't be charging full prices or at least advising guests that service levels will be low and restaurants are closed prior to booking. As an Ambassador Elite member I have received better quality and service levels at a Courtyard Marriott.
Beautiful Resort for a Couples Getaway (or family fun!)
Reviewed 7 november, 2021
It’s a beautiful resort with amazing views of the mountains and Tucson lights. The rooms are a little dated in terms of meeting todays expectations (lack of USB plugs, just one sink in our king bed bathroom, older style furniture) but the bed was comfortable and the room was decent sized. The pool, jacuzzi, and lazy River were great and while we didn’t ride the waterslide, kids would love it if you have them. It’s a family-friendly resort for sure. The poolside food was really good as was the breakfast buffet. If you are Elite status realize that the hot stuff, other than the oatmeal, are not included in the free Continental breakfast. This is not clearly called out. The fresh fruit was really good as was the oatmeal and fixings. They had yogurts, breads and cereals and pastries as well. To be honest, the muffins were awful, but everything else was great. Service at the Signature Grill was consistently great. Service at the pool was great for two days but horrible on Sunday. We sat on the East side of the pool from 12-3 and didn’t have a server come to our side of the pool once! I finally want to the towel hut to have them send someone our way but after 15 minutes we still didn’t get anybody on our side of the pool even though we saw one of the young men on the other side twice. I finally went to the Splash Bar to order and the young man there was nice enough to bring our amazing quesadilla to our side of the pool. Then I noticed that they really just don’t clean up the dirty dishes at all. It’s 5:00 as I write this review and as I look around there are dirty plates and empty drink cans and plastic cups everywhere. The young men seemed not to be on top of the service or clean up as the young women were on Friday and Saturday. We played 18 holes at the golf course and it was amazing. Such a challenging course! We loved it even though they are mid-over-seeding right now and 9 holes were cart path only. We saw three javelina, a dozen deer, road runners galore, and all kinds of other birds. The carts and rental clubs were top of the line. We enjoyed siting outside the sports bar in the evenings by the numerous fire pits and talking while we looked out across the resort to see the outlines of A Mountain and the city lights. We wish they would keep the jacuzzis open a little later and we’re disappointed to find that they end room service at 10:00 pm. It’s tough to get warm GrubHub delivered that far out. There are some great desert hikes just outside of the resort including the Bowen trail that takes you to the remains of an amazing 1930’s stone house. The Hidden Valley hike is a steeper and rocky switchback to the top of a ridge with great valley views. If you like hiking take some water and enjoy the amazing desert scenery. It was perfect hiking temperatures for us at about 7:30 am but was already getting pretty warm on the sun-facing slopes by 8:30 even in November! Bring a lot of water and head out early if you’re going to attempt these hikes in the summer months!
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Reviewed 3 november, 2021
This hotel needs to close till they upgrade their rooms. The furniture is old and finish missing. The drain doesn’t work in the sink. The shower door is filthy and won’t close. Finish off our stay with cleaning / two days and it never even was sent out.
Decrepit-selling out the guest
Reviewed 18 october, 2021
How low can they go? Decrepit, disgusting old resort xhoring out the property to the public. While guest paid top dollar for exclusivity and privacy, the hotel sold unlimited day passes (via respite pass) to the pool and lazy river causing the parking lot to fill up. The situation was similar to a corporate raider buying a company, selling assets to drain the cash into their coffers while ignoring or and not putting money back into the company. Meanwhile, the staff are left to pick up the pieces, put on a brave smile while listening to the truthful comments from guests about how run down the company or property has gotten. Similar to TWA or Northwest. If you want to spend top dollar in a run down smelly room, parking lot space non existent, pool filled up by 7a littered with trash then this is your place. A full remodel should of been completed 5 years ago. Stay away until a remodel is completed or it goes out of business.