JW Marriott Tucson Starr Pass Resort & Spa

Starting at

$ 196

TripAdvisor Review

Based on 2662 review

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Cradled in the Tucson Mountains, the JW Marriott Starr Pass Resort & Spa is situated just west of the area the archeologists have called the birthplace of Tucson. A mandatory daily resort fee of $34.49 is payable by the guest upon check-in. (fee subject to change).

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Property Info

Cradled in the Tucson Mountains, the JW Marriott Starr Pass Resort & Spa is situated just west of the area the archeologists have called the birthplace of Tucson. A mandatory daily resort fee of $34.49 is payable by the guest upon check-in. (fee subject to change).

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Pool.
several
Elevator
Reception services
Concierge
Business Facilities / Facilities
Business Center
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tour24 hour receptionEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourDry cleaning / laundry servicesWheelchair access (there may be some limitations)Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySwimming pool with wheelchair accessParty roomMountain biking nearbyMultilingual teamEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourNumber of outdoor pools: 2Quick checkoutSpa treatment roomsBreakfast available (surcharge)Wheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourDon't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Free self parkingEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. 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Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and barbecue grills.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge sePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baPamper yourself with a visit to the spa, which offers massages and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a casino and a spa tub.Take time to pamper yourself with a visit to the full-service spa. After practicing your swing on the golf course, you can enjoy other recreational amenities including a 24-hour health club and an outRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools. AdditioPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax at the full-service spa, where you can enjoy massages. 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Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1644

  • Very Good

    617

  • Good

    224

  • Reasonable

    103

  • Bad

    74

Travelers profile
  • Business

    862

  • Couples

    607

  • Solo travel

    73

  • Family

    684

  • Friends getaway

    155

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Not up to standards

Reviewed 22 november, 2021

We stayed at the JW Starr Pass for 5 nights this past week. We were consistently met with substandard service. The front desk is lacking experience : not welcoming, acknowledging status, or giving useful resort information. The room we were given was dated, with old banged up furniture stained carpet and in need of a fresh coat of paint. Cleaning service was skipped two days, in spite of being off property for hours at a time. The one restaurant that was open was overwhelmed with a full hotel all wanting to eat. This left the bar, which has a limited menu. The only reason I give this property 2 stars is its excellent location for hiking and a couple of very hard working servers on the patio and at breakfast. Clearly this property is in need of training, and a serious refurbishment to live up to JW standards. This should have been done prior to charging guests full price.

Collectmemories

Dont book it

Reviewed 20 november, 2021

This property is not anywhere near where a JW Marriott should be from a quality of facility, service or cleanliness. I will give the individual staff members a lot of credit as they definitely try their best but clearly this property has a management and leadership issue. If you are not ready to be open for guests then you shouldn't be charging full prices or at least advising guests that service levels will be low and restaurants are closed prior to booking. As an Ambassador Elite member I have received better quality and service levels at a Courtyard Marriott.

GKlangley

Beautiful Resort for a Couples Getaway (or family fun!)

Reviewed 7 november, 2021

It’s a beautiful resort with amazing views of the mountains and Tucson lights. The rooms are a little dated in terms of meeting todays expectations (lack of USB plugs, just one sink in our king bed bathroom, older style furniture) but the bed was comfortable and the room was decent sized. The pool, jacuzzi, and lazy River were great and while we didn’t ride the waterslide, kids would love it if you have them. It’s a family-friendly resort for sure. The poolside food was really good as was the breakfast buffet. If you are Elite status realize that the hot stuff, other than the oatmeal, are not included in the free Continental breakfast. This is not clearly called out. The fresh fruit was really good as was the oatmeal and fixings. They had yogurts, breads and cereals and pastries as well. To be honest, the muffins were awful, but everything else was great. Service at the Signature Grill was consistently great. Service at the pool was great for two days but horrible on Sunday. We sat on the East side of the pool from 12-3 and didn’t have a server come to our side of the pool once! I finally want to the towel hut to have them send someone our way but after 15 minutes we still didn’t get anybody on our side of the pool even though we saw one of the young men on the other side twice. I finally went to the Splash Bar to order and the young man there was nice enough to bring our amazing quesadilla to our side of the pool. Then I noticed that they really just don’t clean up the dirty dishes at all. It’s 5:00 as I write this review and as I look around there are dirty plates and empty drink cans and plastic cups everywhere. The young men seemed not to be on top of the service or clean up as the young women were on Friday and Saturday. We played 18 holes at the golf course and it was amazing. Such a challenging course! We loved it even though they are mid-over-seeding right now and 9 holes were cart path only. We saw three javelina, a dozen deer, road runners galore, and all kinds of other birds. The carts and rental clubs were top of the line. We enjoyed siting outside the sports bar in the evenings by the numerous fire pits and talking while we looked out across the resort to see the outlines of A Mountain and the city lights. We wish they would keep the jacuzzis open a little later and we’re disappointed to find that they end room service at 10:00 pm. It’s tough to get warm GrubHub delivered that far out. There are some great desert hikes just outside of the resort including the Bowen trail that takes you to the remains of an amazing 1930’s stone house. The Hidden Valley hike is a steeper and rocky switchback to the top of a ridge with great valley views. If you like hiking take some water and enjoy the amazing desert scenery. It was perfect hiking temperatures for us at about 7:30 am but was already getting pretty warm on the sun-facing slopes by 8:30 even in November! Bring a lot of water and head out early if you’re going to attempt these hikes in the summer months!

Andy C

Find another option

Reviewed 3 november, 2021

This hotel needs to close till they upgrade their rooms. The furniture is old and finish missing. The drain doesn’t work in the sink. The shower door is filthy and won’t close. Finish off our stay with cleaning / two days and it never even was sent out.

Sharon C

Decrepit-selling out the guest

Reviewed 18 october, 2021

How low can they go? Decrepit, disgusting old resort xhoring out the property to the public. While guest paid top dollar for exclusivity and privacy, the hotel sold unlimited day passes (via respite pass) to the pool and lazy river causing the parking lot to fill up. The situation was similar to a corporate raider buying a company, selling assets to drain the cash into their coffers while ignoring or and not putting money back into the company. Meanwhile, the staff are left to pick up the pieces, put on a brave smile while listening to the truthful comments from guests about how run down the company or property has gotten. Similar to TWA or Northwest. If you want to spend top dollar in a run down smelly room, parking lot space non existent, pool filled up by 7a littered with trash then this is your place. A full remodel should of been completed 5 years ago. Stay away until a remodel is completed or it goes out of business.

Gerry H