Based on 678 review
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When you stay at Alaya Tulum in Tulum, you'll be on the beach, a 1-minute drive from Tulum Beach and 7 minutes from Sian Ka'an Biosphere Reserve. This beach hotel is 3.1 mi (5 km) from Tulum National Park and 4.2 mi (6.8 km) from Playa Paraiso. Treat yourself with massages and facials. Additional features at this hotel include complimentary wireless Internet access, wedding services, and tour/ticket assistance. Featured amenities include laundry facilities and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Satisfy your appeti...More details
Check-out ends at: 11:00
Reception servicesTowels and bed linen
Reviewed 3 december, 2021
This space was a dream! I visited with a friend who was the first guest at this hotel 7 years ago and as soon as I saw the style of the space I knew this is how I wanted to experience Tulum. On the beach, steps from the water, waking up to the sounds of the waves and watching sunrise over the horizon. It’s quieter here with a staff that is attentive, and welcoming! From Ricardo helping us on the beach, everyday, to the front desk staff Tenat who welcomed us and the manager who’s been there since the beginning. Stay here, away from the noise of the rest of the beach and you will never see a sunrise the same!
10/10 will be back!
Reviewed 3 december, 2021
We checked out today and are already planning our trip back. Couldn’t have asked for a better experience! Rooms are clean, comfortable and we absolutely loved the porch where we enjoyed coffee every day. The best jungle/beach vibes. The beach is beautiful, loved the day bed and hammock options and also loved that it wasn’t too crowded. Service was top notch and the staff were all so incredibly friendly and accommodating. Perhaps the best part was the open air yoga studio where yoga is offered every morning. Massage was also one of the best I’ve had in a long time. Overall this place is just perfect, tucked away enough to feel relaxed and secluded but close enough to walk to some cute shops and great restaurants! Can’t wait to come back.
Highly recommend!!! Incredible experience!!!
Reviewed 21 november, 2021
I can’t speak highly enough about our experience here. My fiancé and I spent 5 nights at this resort and we had the most incredible time. We booked the transportation to/from the airport through Alaya and it was great. From the second we arrived, we were greeted with delicious welcome drinks and taken care of so well by all of the friendly staff. Tanet and Clara from the front desk are amazing. They added me on WhatsApp and helped us with all of our dinner reservations, making great recommendations and taking care of all the bookings. They also helped us set up our own private cenote tour, again recommending the best sites and organizing and booking the taxi for us. Our room was amazing. We stayed in the oceanfront suite with a gorgeous view of the ocean. The room was clean and well-kept. The food at the resort was also delicious. Every morning there was coffee waiting for us on our balcony for when we woke up. The staff always came around to see if we wanted any food or drinks, and even brought it to our balcony. A special shout out to Francisco - he really went above and beyond to accommodate us each and every day. On the last night my fiancé booked a private beach dinner. The food was so good, the service was excellent, and the setup was beautiful. Again, Francisco along with and the chef Peter made this the most special, romantic and unforgettable experience for us. The location of the hotel was also great. We were in walking distance to many great shopping areas and restaurants. We can’t wait to go back and stay at Alaya Tulum! We have already recommended this hotel to all of our friends and family!
Reviewed 15 november, 2021
My family and all the guests that stayed there for my daughter Erin’s wedding would like to thank you and all at Alaya Tulum for these past four days. The hotel staff made our stay there so memorable. Your people provided us all the little things that made our experience great during our short time there. From check in at the office to the morning tea and coffee delivered to the rooms, to the delicious breakfasts and lunches, to the impeccable care of the room staff keeping our rooms so nice and clean, and the exceptional service at the beach. Even the remembering our names each day and saying hello made us feel special!. Your employees and facilities are the BEST!!! Thank you and we will always cherish the time we spent there and that gave us memories of a lifetime. We would love to return to Alaya Tulum sometime in the near future.
Amazing place. Stayed Aug 2021
Reviewed 10 november, 2021
My group of friends and I stayed at Alaya Aug22-25 and it exceeded expectations. Prior to our stay those dates, we were staying at a hotel for a destination wedding and the front desk team was super responsive to all my emails. They even helped me figure out a shuttle to help get my group of 14 from our hotel to Alaya! When the date got closer, I became much more concerned because Tulum had been evacuated due to a hurricane, and even still, their team was very responsive by email and reassured me that thankfully everything was overall OK and we could move forward with our reservation safely. Extremely accommodating and professional and was always available to answer any questions. Also, we got Tulum Jungle Gym free access as part of our stay there which we used almost every day we were there! So awesome. Also shuttle to airport at the end of our stay was on-time and super professional. Special shout out to Rodrigo for all his help with coordinating such a large group. I have recommended my stay to all my friends, and recommend you definitely check it out ! My first time in Tulum and definitely will not be the last. I miss those relaxing beautiful mornings with breakfast by the little patio. And steps away from the beach. Amazing getaway. On behalf of my large group, thank you so much for everything!