Dreams Tulum Resort & Spa

TripAdvisor Review

Based on 7516 review

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Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury® with upscale...

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Availability

Select the date of your trip

Preferred Club Junior Suite Garden View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Garden View - King Bed

Standard room has contemporary décor. This room offers a king size bed, bathroom with shower, garden view, private balcony or terrace with h...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Ocean View - King Bed

This standard room offers contemporary décor, a king bed, bathroom with bath tub, ocean view and private balcony with hammock (except the 3r...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Junior Garden View King

This room offers contemporary Mexican décor. In addition to all of the below amenities this room offers, a king bed and a separate area with...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Junior Suite Garden View - King Bed

This room offers contemporary decor, king bed, separate living area with a sofa, marble bathroom with shower and whirlpool bath tub, telepho...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Junior Suite Ocean View - King Bed

This room offers contemporary decor, a two double beds, separate living area with a sofa, marble bathroom with shower and Jacuzzi bath tub, ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club Junior Suite Ocean Front - King Bed

This Junior Suite offers contemporary decor, king bed, separate living area with sofa, marble bathroom with shower and Jacuzzi bath tub, dou...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Junior Suite Ocean Front - Double

This Junior Suite offers contemporary decor, king bed, separate living area with sofa, marble bathroom with shower and Jacuzzi bath tub, dou...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Deluxe Garden Swimout - King Bed

This room offers contemporary decor, a king bed, marble bathroom, double sink, private terrace and a beautiful direct swim-out access to a r...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Junior Suite Garden View King

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Hacienda Preferred Club Suite

+ This Hacienda Suite, hardwood floors and contemporary décor, a king bed or double bed, bathroom with shower and whirlpool bathtub, private...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Lua de Mel Suíte Ocean King

In addition to all the amenities below, this VIP Honeymoon Suite offers contemporary decor, a king-size bed and a separate living area with ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Deluxe Garden View (Adults Only) - King Bed

This room boasts contemporary décor in an Adults-Only section of the resort. This room offers a king size bed, bathroom with shower, private...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Deluxe Garden View (Adults Only) - Double Beds

This room boasts contemporary décor in an Adults-Only section of the resort. This room offers two double beds, bathroom with shower, private...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 2 years

Immediate booking

Preferred Club Deluxe Garden Swimout Adult Only-KB

This room in the adults-only section boasts contemporary decor, a king bed, bathroom, double sink, private terrace and a beautiful direct sw...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Preferred Club Deluxe Garden Swimout Adult Only-DB

This room in the adults-only section boasts contemporary decor and includes two double beds, a bathroom with double sinks, a private terrace...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 2 years

Immediate booking

Deluxe Garden Duplo

These cozy rooms are decorated in a Mexican farm. They have a balcony, hammocks and air conditioning, as well as Wi-Fi, TV with subscription...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Ocean View - Double Beds

In addition to all of the below amenities, this standard room offers contemporary Mexican décor, two double beds, bathroom with bath tub, oc...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Junior Suite Garden View - Double Beds

This room offers contemporary decor, two double beds, separate living area with a sofa, marble bathroom with shower and Jacuzzi bath tub, te...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Junior Suite Ocean View - Double Be

This room offers contemporary decor, a king bed or two double beds, separate living area with a sofa, marble bathroom with shower and Jacuzz...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Deluxe Garden Swimout - Double Beds

This room offers contemporary decor, two double beds, marble bathroom, double sink, private terrace and a beautiful direct swim-out access t...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deal of the day

Standard room has contemporary Mexican décor. In addition to all of the below amenities this room offers a king size bed, bathroom with show...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Family Room

Standard room has contemporary décor. This room offers a bedroom with king size bed and another with two double beds, bathrooms with shower,...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 4 children -

by 2 years

Immediate booking

Property Info

Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury® with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. All 432 guest rooms and suites offer a private and furnished patio or balcony with a hammock, marble bathrooms, daily refreshed mini-bar and 24-hour room service. New renovations in 2013 include redesign of 222 rooms w...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageExchangeTerrace
Free Wifi Free WifiAccepts major credit cardsPolyglot TeamButlerTVStageSpaWedding ServiceButlerPlayground
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
several
Broadband InternetFree self parkingSpecial diet menus (on request)Wheelchair Accessibility
Business Facilities / Facilities
PhotocopiesBalcónCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Conference CenterAuditoriumCoffee/Tea Maker
Accommodation
24-hour room servicePlayground
Food & Beverage
restaurantBuffet Restaurant24-hour room serviceCocktail Services
Transport options
Pets not allowedSpaTVValet Parking
Activities
Personal Trainer on requestBath/Shower ComboWater sports
Wellness facilities
Servicio de lavanderíaCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestFree fitness centerDirect beach accessWheelchairs AccessSpa
Stores
Gift ShopRelax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool and a sauna. Additional amenities at this hotel include complimentaHairdresser on requestShops / Shopping
Family entertainment and services
Coffee/Tea Maker

Guest rating

TripAdvisor

Travelers rating

  • Excellent

    4194

  • Very Good

    1801

  • Good

    778

  • Reasonable

    394

  • Bad

    349

Travelers profile

  • Business

    85

  • Couples

    2323

  • Solo travel

    89

  • Family

    3192

  • Friends getaway

    755

Scores Summary

  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Edwin was amazing!

Reviewed 22 january, 2022

The trip was amazing but the icing on the cake was my boy Edwin the beach bartender! Me and my friends got an oasis cabana for the day and he treated us like royalty when we were only preferred. Give this man a few claps 👏🏻👏🏻👏🏻

717ajp

Dreams is not quite a nightmare, but close.

Reviewed 22 january, 2022

Too many disappointments starting at 40 minutes for check in, 20 minutes in line and 20 minutes to register. Two clerks at the desk….awful experience. Crazy mask Nazi’s but can’t perform simple customer or guest services. Certainly not the workers fault. Management has them well trained to deny service, but not equipped on a positive customer experience. Maintenance on the grounds is terrible with crumbling infrastructure. And the icing on the cake is a staff member caught red handed rifling through luggage and possessions in one of our party’s room. There have to be better experiences in Cancun.

Gordon S

Beautiful property

Reviewed 19 january, 2022

Enjoyed everything from the excellent service, variety of well prepared food, in a number of restaurant cuisines. And happy to see the performances and evening activities even with the Covid restrictions, were able to go on, with socially distanced seating, masks, and sanitation. It wouldn’t be the same stay without them.

Sherry D

Honestly Worst Resort I’ve Been To In The Area.

Reviewed 19 january, 2022

I never write bad reviews. Mostly because I feel guilty because these types of resorts live or die by reviews… but I can’t get past how awful this place is run. Let’s start with something that was decent. They have done a good job of adapting cleaning protocols since the start of Covid. They also have decent bar drinks and are pretty quick to make them. However, there are some resounding negatives. Firstly, the food is absolutely terrible at this resort. I can’t even emphasize it enough. We actually skipped eating there several days for free and left the resort to find better food… The nicest restaurant they have served the driest pork chop I’ve ever had, along with steam bag vegetables. Others in our party got steak that had the consistency of a McRib. We then went to a different restaurant and ordered the surf and turf and they brought out the exact same steak from the other place! They claim to have all these places to eat, but all they do is cycle the same awful food between them. The concierge is also very rude when trying to cancel excursions or other bookings asking things like “ come on you will enjoy it, why are you canceling, don’t you want to have fun?” It’s extremely insulting. Not to mention they have very shady communication to try and prevent cancellations. The resort is SUPER ratchet, loud terrible music playing all day and over populated with people. It’s not a fun atmosphere… just kind of crap. When I was checking out, a couple in front of us were trying to be charged for their upgraded room when at check in they were told it was being given to them free of charge. Please do yourself a favor and avoid this place at all costs.

TravelTimereviews

Food is sub-par throughout the resort

Reviewed 18 january, 2022

Great resort for the price for a big family gathering, but the food is mediocre at best. The staff was polite and went out of their way to serve guests, but the food was high in sodium and still somehow bland. Our entire group felt bad (indigestion / heart burn / acid reflux) by the end of the trip due to the high sodium content in the food. We also constantly complained to each other that the pool-side burger was the best dish in the entire resort, restaurants included. This resort would be amazing if only the food was better across the board.

kyle483