Perfect spot to relax and rejuvenate
Reviewed 15 October, 2021
I had another fabulous stay at nueva vida. I was in room #1 and what an amazing view of the sea. I spent a lot of time in mi hamaca. The grounds are beautiful and prívate, the beach is peaceful and spacious, and the people are so kind and capable. Beds are comfy with crisp linens and baths have plenty of fluffy towels. My bathroom was huge with beautiful tiles. Breakfast is included at tamarindos across the street. The food is very good and they have about 8 choices that are included with the option of having a few heartier items for a small charge. They are also open for lunch and dinner and will deliver to beach or bungalow. The water was relatively calm most of my stay so I was able to swim and float in the ocean for hours. I would recommend the beachfront units to avoid the noisy restaurant (Bak) across the street that plays music loud into the night. Two turtle nests hatched one evening right at the base of my stairs so I followed the little guys to the sea!!! Amazing. I walked to plenty of beachfront restaurants for fabulous food each day. No need to even venture out onto the horribly bumpy beach road. They even helped schedule my COVID test. They also have kayaks and boogie boards to use in the ocean. I will return again and again. Thanks Ricardo, Erick, Maricela, Levit, David, Juanita and everyone else for my wonderful stay.
Ignore the positive reviews
Reviewed 28 June, 2021
I'm unsure how this hotel has such great reviews. Yes, it is in an excellent location. But the rooms are filthy, there is no customer service or assistance at the front desk, and it is way overpriced for what you get. We found a cockroach in our room on the second day and went to the front desk to complain. The staff was unapologetic and said that we could not switch rooms. They said if we wanted to take all our belongings out of the room they would spray, but that was all they could do. There were so many bugs in our room that we were afraid to turn any lights on at night. There were holes in the roof, so bugs could get in whenever they wanted. We tried sleeping with the bug net, but it was too hot at night to use. The towels and sheets had stains, there was only one roll of toilet paper, and we had to repeadely ask for beach towels. Additionally, we knew in advance that the room would have no AC, but we had an oceanfront room so we hoped the breeze would be enough. Even with the ocean breeze, it was so hot it was almost impossible to sleep at night. I wish there were more accurate reviews of what this hotel is actually like, as we would have definitely not stayed here had we known the rooms would be in this state.
The good, the bad, and the ugly
Reviewed 23 June, 2021
I was cheerfully greeted upon arrival and Allan helped me with my bags straight to my room, and then the disappointments. I spent 7 nights in Hechizo de Luna #15 master honeymoon suite. The first thing, the pictures on Trip Advisor and the hotel's website, are not realistic in the least. Yes, the room does get lots of sun and is likely the brightest cabana however, the furniture is quite moldly. What really bothered me was the obscured view to the ocean. Not like the pictures at all. The main reason I picked this room is because it is the only one with a terrace. The rest of the rooms all have covered balconies so I'm not sure how much sun they would get. For some this could be better on account of there being no air conditioning, which wasn't a problem with all the windows and front doors open.
So back to check in, after seeing the room I complained about not being able to sit on any of the furniture, which didn't matter in the end because the bed is very comfortable. There is a mini fridge and I asked for a coffee maker in my room, which they did not have. Nor did they have one to borrow from any other room either. They just don't have one. The earliest I found a coffee on the entire strip is 7:30am and I'm up at 5am. There is bonafide black mold growing in the corner below where the mini fridge is located. They sent the housekeeper and she did an unneccessary thorough cleaning of the entire place. The mold needs to be treated/removed, not cleaned. All the same, the housekeeper was great the entire stay.
Staff brought extra cushions up to my room, (I can only assume to sit on furniture with), and an entire crew to landscape around the whole cabana. The dead palm ferns were cut back, and I was able to enjoy a view of the ocean. They fixed a window screen so I could keep it open. They also brought up a dinette set for my terrace so I could enjoy breakfast outside. Speaking of which, yes, the oatmeal pancakes are as good as everyone says. So, it was just a matter of asking, and Allan fulfilled all the requests that he could.
The pool is quite small, and it was dominated by a young family for most of the stay, so I didn't spend much time there. The beach beds are just as great as everyone says, anyone would be happy with these beds. The beach could have been so gorgeous if not for it being seaweed season while I was there. It didn’t smell too good either. A local told me that it's been getting worse over the years, and she cited pollution as the main reason why. Not the hotel's fault of course. Some neighbouring hotels attempted to clear the seaweed away but what's the point since you'd only be swimming in it. I mean there was so much of it, the water was brown. It was insurmountable for any hotel to stay on top of. In spite of the smell and not being able to swim, the beach bar was staffed every day maybe from 11-6? There is one outdoor shower located directly on the beach. There are not enough foot baths in the area or the rest of the strip for that matter. This made for some really painful blisters from sandals, flip flops, and/or water shoes. If you’re in bare feet, just stay that way.
I would spend my evenings gazing at the night sky from my terrace. The cushions for the loungers are in pretty rough shape, see photo. One night I braved a stroll down on the beach, plenty of security roaming about so I felt perfectly safe to do so. I found the evening staff to be, disinterested perhaps? They couldn't be bothered talking to you at all. They were just busy doing their own thing and didn't speak English. I used Siri to translate so I could catch a cab and felt like an inconvenience. This is in stark contrast to how accommodating and helpful Allan wanted to be whenever I needed something.
I explored the entire property and couldn't get away from the music booming from the across the street. It starts quietly around 11am. Thursday to Saturday were the louder nights till about midnight or so. The other nights were quieter. As relentless as it was, it never impeded sleeping. It was loudest in the shower.
There is one 3 prong outlet, and 2, 2 prong outlets, with 2 usb outlets. No outlet in the bathroom. The safe is very small and rusty. I could fit a small iPad by twisting it up and on angle, along with a few other small items but that was it. The dressing area is dimly lit, needed to use my cell phone light to find my way around in the evening. The bathroom is a cute and strange. Love the old chandelier over the tub. Never did try out the tub since there is no skylight in the bathroom. There is some patchwork in the ceiling suggesting that there was a skylight at one time. The towels are very over-sized, plush, soft, and smell really good. The toiletries also smelled good but I never used them. The hotel replenished a container of drinking water every day. There is one hook in the bathroom and another one inside the shower closet with a towel bar. The toilet is in its own closet which is a bonus for a couple. Lots of windows in the bathroom too but not much air circulation. In fact, the air doesn't really circulate at all unless the doors are left wide open. Unlocking the front door is a bit of a fuss until you got the knack of it, handle turns up and not down, it was no big deal. The honeymoon suite does not have an outdoor shower at all, many of the other suites do. When it rained puddles would form in areas of the room that I wasn't using, so I didn't mind so much. The puddles would happen whether the windows were open or closed and no visible drip from the ceiling either. Can only assume all the rainwater was coming from all the cracks in the walls?
There was a male cat, with 4 kittens that occasionally hung around the hotel lobby. Never did see the mum. I bring cat and dog food with me when I travel because I like to feed the strays, and this grey stripped scrawny guy was no exception. The kittens may have been a bit small for the hard stuff. The adult male is very skinny and has a bum leg. Can't pet him though, not even after feeding him. I left him the rest of the cat food with the manager hoping they will feed the skinny little guy.
As for Tulum Beach itself, it's a demographic of 25-35 max. I think I saw a handful of people in their 40's, left me feeling more like an oddball. Should have done better homework. Party, party, party, lots of booming music. All the atm's only dispense US funds and one charged a fee as high as $30 US with most averaging an $8 US fee. This was very annoying since most establishments would ding you for a currency exchange fee. Best to withdrawal some cash at the airport before heading to town. If you like to shop you'll find lots of options for $100US sundress. Lots of jewlery and art but am quite confused about the prices. The main drag is just a mess to walk. It's dirty, there's no sidewalk, it's tight two-way traffic and hordes of crowds to navigate. Plenty of speedbumps for safety though, and the occasional wafting of some putrid smell. A lot of the restaurants burn stuff that creates a dense smoke to have to walk through. For mosquitos? I took my leftovers back with me from one of the restaurants, but they are so big on saving the environment here that the container fell apart before I could even get it back to the hotel. There's a cenote about a 10–15-minute walk north that I took a dip in a couple of times.
There is limited parking at the hotel so if you have decided on a rental, maybe email them ahead of time. I forgot my driver's license so had to rent a scooter to get to town for some groceries. It's an hour and a half to walk to Tulum if you want to pay a reasonable price for anything. $20US just to cab to town, one way. The main drag is seriously over-inflated for anything you need to purchase.
On the third day I promptly had an accident with a rented scooter on hotel property and managed to put a couple holes in my leg. Allan was an absolute superstar in rushing to my aid and cleaning up the wound before the Red Cross got there. I was surprised how he was able to even look at it to clean it. It was pretty ugly and ended up with 4 stitches in my leg. This put a dent in my vacation. I walked around on my injured leg for the next couple days trying to make the best of it. All I did was irritate the wound more, creating swelling and redness. I thought it was infected, so I decided to cut my trip short to get treatment at home. I asked the hotel manager for a refund for the last 2 nights considering my condition. I was flatly denied. They have a strict policy of no refunds/cancelations. Be sure to make a note of this when you make your reservation. I believe there is an option on the hotel website to pay a few hundred more to get the refundable rate. In the end, it was $300 CAN a night to stay in the honeymoon suite during off peak, and peak seaweed season. I'd expect to pay about $175 a night for a room like this, mainly because of its proxemics to the ocean. The price is inflated, exactly like Tulum Beach in it's entirety.
If you're young, like to party, and pay inflated prices for everything and anything, than Tulum Beach is the perfect spot for you.
girls trip in Tulum
Reviewed 19 June, 2021
My college friend and I travel somewhere ever June for a week or two to reconnect as we live in different parts of the country. We visited Tulum June 1st-6th and stayed at Nueva Vida Ramiro. It is an eco lodge in the jungle. You are one with nature there! We stayed in a kinda tree house with an outdoor shower which was sweet, and switched rooms for a double bed to a closer to the beach tree house. We selected this hotel due to its awesome location. I love to be green in my living style and this matches that! Our room did not have AC and the water seemed to be salty from the shower/sink. We knew this going in to it and I appreciate that they are so forward thinking for the environment. It was hot at times but there are rooms with AC if that is a must for you. It also has an amazing included breakfast at Tamarindos across the street that we LOVED. Our huge shout out goes to Alan at the front desk of Nueva Vida. He helped us with so many recommendations, reservations, called us cabs, and was so friendly. He helped make our trip awesome.
We visited Casa Tortugas cenotes and it was lovely. We hired a cab and went on our own. We also visited fun places in Tulum like Rosa Negra restaurant. We went probably 3 times because it was so great. The waiters that made it so fun & gave great service were Manuel:), and Jose Ines. We went to Bagatelle day club 2 or 3 times and it was our favorite pool party. We had the best service from the wait staff Sebastian, Dafine, Beto, Marcos, and Edgar(as you can see we went a lot haha). One afternoon we did the pool party at Tantra and the party scene was similar to Vegas. Really cool place to check out. Calendario was our table server at Tantra and took great care of us. We went to Azulik for a sunset party and it was stunning. We also had a beautiful beach dinner at Delek and I enjoyed the Greek restaurant LLios for my final night. Jacobo was my server and he made my solo dinner a blast. Tulum is a great girls trip destination!