Based on 321 review
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A stay at Xscape Tulum places you in the heart of Tulum, a 9-minute drive from Tulum National Park and 11 minutes from Gran Cenote. This hotel is 3.1 mi (4.9 km) from Tulum Mayan Ruins and 4.1 mi (6.5 km) from Playa Paraiso. Enjoy recreational amenities such as an outdoor pool and bicycles to rent. This hotel also features complimentary wireless Internet access and concierge services. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. A...More details
Check-out ends at: 11:00
Reviewed 15 november, 2021
Nice place to stay, affordable prices, staff is very helpful and polite. There’s a swimming pool and restaurant on site. Room as described and clean. Has a mini fridge. Soap and shampoo (no conditioner on the amenities). Reliable Wi-Fi. Comfy bed. No surprises. Walking distance 10-20min from lots of restaurants and commercial areas. Need a car or scooter to go to the beach/ ruins/ cenotes. They can help with tours on site.
Not worth the price ! Much better options in Tulum..
Reviewed 8 november, 2021
Definitely does not worth that price! The room smells awfully bad! We let the staff know about it, and they could not do anything effective because it was coming from the shower tubes (the room was cleaned again and the smell came back a few hours after). On top of that we were deprived from water the 1rst day from our arrival 6pm to the next morning 9am! Impossible to use toilets or shower (after a 20hour flight and a swin in the sea it was such an issue!) We wanted to talk to the manager as the staff could not do anything on their own. The manager was always absent during our 3-day stay. We could not be reimbursed to change hotel as we would have liked to. Moreover no commercial gesture was done! definitely not recommended, for that price you will find a much much better option! Ps: the only positive thing is a the Argentinian girl at reception who was kind.
Stay here if you don’t like Power or WIFI!
Reviewed 10 october, 2021
I come to Tulum often and because this hotel had a friendly guest policy I decided to give it a try; BIG MISTAKE! Summary of what was wrong during my stay: • The picture advertised on Travelocity showed my room with a desk and chair, when I arrived there was no desk and chair • They didn’t have washcloths for your face or body • The AC in my unit was horrible, it barely made the room cold • On one day the power to the entire hotel was out for a few hours!!!!!!! • The biggest deal breaker for me was the lack of wifi. I came here expecting that I would have a reliable internet connection so that I could work from the hotel • I stayed here for two days and the Wi-Fi was extremely spotty or just didn’t work at all. On the third day of my seven day reservation I left. • They don’t give refunds, even though they did not deliver on what is advertised they will did not give me a refund for the reminder of my stay. How greedy! It amounted to about $280 that they kept! For balance here are some positives: • The staff was relatively nice. The owner who didn’t give me a refund, not so nice and also very greedy! • The food at that restaurant was good, not great, but decent. • That’s pretty much it! This place is also fairly far in terms of walking distance to the center of town. I thought I was saving money by picking this place but when you consider the cab dependency I wasn’t saving anything. If you are looking for a nice place in the center of town try Downtown Tulum Hotel or Carpe Diem, those places are way better! I have also stayed at Dreams Tulum, which is wonderful for a resort, but it’s far from anything else.
Reviewed 25 june, 2021
Beautiful hotel with really nice rooms and an awesome pool. Great location and they rent scooters at a very fair price - $500mx/day. The staff are all really friendly and provide great service (all very good English too). Jafeth in particular was very friendly and helpful. Would definitely stay at Xscape again in Tulum
A decent place to stay
Reviewed 22 april, 2021
For the price this is a pretty nice place though not without drawbacks. On the positive side the staff speak very good English so the communication is not a problem. The rooms are large and feature either a living area separate from the bedroom or a terrace. There is a kitchenette in each room that I stayed in an a full size refrigerator. The bathroom is roomy with lots of hot water and decent water pressure. The Ac unit works very well and isn't very loud. There is a nice pool. I liked the location just close enough to the walking area but far away enough from shouting crowds at the bars. On the negative side, there is no TV in the rooms. When you have a double room the AC unit is only in the bedroom. The bathrooms could use a little TLC, there is no breakfast included which is not a big deal since you have the kitchen. Overall a decent experience.