Marriott Tuxtla Gutierrez Hotel

Starting at

$ 51

TripAdvisor Review

Based on 640 review

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Situated in the hotel and commercial area in the northwest of Tuxtla Gutierrez, this spectacular establishment is situated just a short walking distance away from the state's most important shopping centre. Guests will find themselves in close proximity to a host of bars and nightclubs, as well as a...

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Property Info

Situated in the hotel and commercial area in the northwest of Tuxtla Gutierrez, this spectacular establishment is situated just a short walking distance away from the state's most important shopping centre. Guests will find themselves in close proximity to a host of bars and nightclubs, as well as an abundance of shops and restaurants on Plaza Mirador. The centre of the city is a mere 1 km away, while the tourist area and the eco park of Sumidero Canyon are just 3 km from the hotel. This luxury hotel is housed within a contemporary, modern building which sprawls across 24,000 metres squared of...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    335

  • Very Good

    180

  • Good

    68

  • Reasonable

    32

  • Bad

    25

Travelers profile
  • Business

    186

  • Couples

    145

  • Solo travel

    17

  • Family

    187

  • Friends getaway

    50

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Use to be a nice hotel

Reviewed 28 november, 2021

I’m a return guest to this hotel and currently staying here for the night, however it might be my last. I checked in 24 hours in advance yet my room was not available when I got here and I was given a subpar room. Room: Sink does not drain and there was hair in it. Definitely disgusting, but more concerning that during a pandemic, they fail to clean properly. I had to sanitize the room myself. There is also mold on the ceiling. Property: Nice areas to hang out. No complaints Parking: Easy and free Getting places: On foot is difficult. Only way in is up a steep hill. So if you have issues walking, go elsewhere or plan on driving.

JMag_1982

Below average

Reviewed 9 april, 2021

Check in process took over an hour. They offer an option where they don’t clean your room, it is optional but still. The room was nice. We asked for a pizza and they didn’t let the delivery boy in, even though they called the room and said they would.

Difus74

Great Experience

Reviewed 11 january, 2021

My Family and I went on a christmas trip, sightseeing mainly the "Cañon del Sumidero". Thanks to Andrea at Reception she was very helpful getting everything squared off for our stay, overall great experience as we recieved an excellent service on behalf of the staff!!

A5221EAoscarr

Beautiful Hotel

Reviewed 28 march, 2020

Changed my travel plans, and instead of staying 3 days in Tuxtla, I only stayed one. The hotel is one of the best of the Marriott brands that I have been in while traveling in the US and Mexico. Unfortunately, the time traveled was marred with news of COVID-19, so hotels were starting to become empty. I will return though as Chiapas has so much to offer.

Califas

Great building, so-so hotel

Reviewed 24 november, 2019

As a three-star hotel, it is fine. How it is being given a higher rating and the name "Marriott" I don't know. The giant patio, designed to look like a jungle, was a great idea...but today the pool paint is peeling and the whole thing only looks good when lit up by night. Service was poor: their card keys deactivate continuously and they know it, but it hasn't occurred to them to explain to their guests how to deal with this. Ask for ice and you are sent on a wild goose chase only to discover, at the end, that the machine stopped working long ago. Our toilet and sink were both clogged. Had to use ice bucket full of water to get toilet to flush...every day! Windows were filthy dirty...ah, well, I could go on and on...The Marriott folks should be ashamed.

John P