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Opinión escrita el 12 de Julio de 2021
4 day stay.
Room was selected by Anthony Travel for our soccer team. This was a stay to play so the team had no choice of hotel.
We paid more for hotel thru agency than was listed on website.
Bathroom: Toilet - Had to remove the top of the tank to flush the toilet. Reported on day 1. It was looked at by maintenance? that evening, but they did not show the next day (or any day of our stay) to repair as promised.
Sink - horrible water pressure - not even strong enough to wash toothpaste down the drain.
Shower - snaps on curtain liner were broken, so liner hung down in to tub on both ends leading to a slipping hazard. Obviously didn't keep water IN the tub either.
Room: Musty smell that never leaves.
Temperature of room is either freezing or hot and humid.
The sliding door to the balcony was missing the handle, so hot/humid air came in to room.
I get that rooms are no longer cleaned daily, but we had 4 days of towels (which we had to get at the front desk - along with toilet paper) piled in our room.
The garbage was not emptied and we were not provided extra/large trash bags.
One broken washer and a drier to share with 4 sports teams that were at the hotel. Vending machine - out of order.
Carpet in hall - could tell where vacuum had been and where it hadn't - (about 3 inches all along walls).
Hotel staff was not friendly. In fact she didn't even look up from her phone as I asked for more towels and tp.
The only nice/updated thing about this hotel was the attached Bennigans has recently been remodeled.
Their evening staff seemed annoyed to have a group watch a soccer game on tv with drinks and appetizers. (The hotel was not busy, and the staff was tipped fairly).
The buffet breakfast staff was very friendly and helpful. I wish a tip jar was available for them.
Beautiful hotel poorly trained staff
Opinión escrita el 20 de Junio de 2021
This property is a large hotel that has been kept up well. The rooms are clean and comfortable. The staff however are poorly trained. When you walk by them they continue to chat with each other and ignore you. I asked at the front desk for coffee and creamer. The agent literally gave me one creamer and 2 sugar packets. Its like, seriously? This is a very nice property, but staff should be retrained regarding providing quality service to the public.
Just A Little OK
Opinión escrita el 31 de Mayo de 2021
This hotel is conveniently located close to the interstate, but...
When we first arrived, there was a sign at the check-in counter stating that someone will return soon. We waited about five minutes. Thereafter, checkin was quick, plus uninformative. The employee put us on the 5th floor, but didn't bother letting us know the location of the elevators, or anything else for that matter.
We stayed in a room with a king size bed. The mattress was too firm for my liking, but other's may appreciate this type of bed. For some reason, the pillows had corners that were not soft and they kept poking me and my husband.
Throughout our 24 hour stay, we heard a dog bark a couple of times, and people laughing very loudly. Obviously, the walls are a little thin.
This hotel doesn't offer free breakfast, so we enjoyed breakfast at the connecting restaurant Bennigan's. The waitress was very pleasant, the service and the food were both excellent, and reasonably priced.
More than likely, we will not stay at this hotel again. For the price you pay, you'd think they would at least offer free coffee and muffins.
Get the suite if you have kids
Opinión escrita el 12 de Abril de 2021
My kids were immediately impressed with this hotel. We opted for the suite so I could sleep in after a nice drive from Minnesota. The room was clean and seemed well furnished. I like their arrangement with the adjacent Bennigans for breakfast in lieu of a low quality free hotel breakfast that I see other places. The people who worked for the hotel were generally masked up.
Updated hotel with plenty of space
Opinión escrita el 9 de Decembre de 2020
Great hotel for the money, hotel has had a recent upgrade and is a nice hotel with plenty of public space to relax and chill. Good restaurant at hotel and some within driving distance. Hotel is not perfect but very good value.