Hilton Garden Inn Exton/West Chester

Starting at

$ 213

TripAdvisor Review

Based on 591 review

See all

The following services and amenities are available, but with **reduced service**: Breakfast.The following services and amenities are currently **not available**: Fitness Center, On-site Restaurant(s), Pool, Room Service.With a premier location off the Pennsylvania Turnpike (I-76) and directly across...

More details

Availability

Select the date of your trip

Property Info

The following services and amenities are available, but with **reduced service**: Breakfast.The following services and amenities are currently **not available**: Fitness Center, On-site Restaurant(s), Pool, Room Service.With a premier location off the Pennsylvania Turnpike (I-76) and directly across from the Eagleview Corporate Center, the inviting Hilton Garden Inn Exton/West Chester hotel is an ideal base for business and leisure guests in the beautiful Brandywine Valley area. Major companies, including West Pharmaceuticals, Shire Pharmaceuticals, Bentley Systems and DSM, are all easily reac...

More details
Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
PoolIndoor pool
several
Elevator
Business Facilities / Facilities
Business Center
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Fast check-inCoffee / tea in common areasThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseSwimming pool with wheelchair accessQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baPamper yourself with a visit to the spa, which offers massages and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a casino and a spa tub.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and wed

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    403

  • Very Good

    107

  • Good

    44

  • Reasonable

    16

  • Bad

    21

Travelers profile
  • Business

    227

  • Couples

    77

  • Solo travel

    18

  • Family

    185

  • Friends getaway

    48

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Worst. Service. Ever.

Reviewed 19 november, 2021

The only reason I didn’t give it a 1 is because the room itself was clean and comfortable. Everything else about this one night stay was a disaster. I booked this room as part of a block for my friends wedding. It was booked for the babysitters taking care of my and the brides babies. I was asked to send in a credit card verification form since someone other than myself would be checking in. I sent in the form and received a verification that it had been received. I was then charged $600 for the send away brunch that was suppose to be put in the brides credit card. I was never informed that this happened. I only noticed by looking at my credit card statement. Two days before the wedding I called to double check that everything would be good to go for the babysitters to check in. I spoke with Tina, and was told that there was no credit card authorization on file. That it may be in another office but it would be “easier” if I just sent it in again. She said she would send me another form but she never did. After resending the form, I emailed the person in charge of room blocks. She told me that the form was received and that the babysitters wouldn’t have any issues checking in. Well the babysitters were met by Tina that night and were told there was no reservation made for them, even though I had provided them with a confirmation number. They were finally able to get a room but only after having to give push back….we also had an issue with our own room. The bride had booked the room for my fiancé and I. During the same call that I made To verify that everyone would be ok to check in, Tina made it sound like it was an easy fix to just change the name of the reservation from the brides name to my fiancé’s name since he would be the one checking in. Why didn’t she offer this for the babysitters? When he showed up to check in, she told him there was no reservation for him, for me or for the bride. He had to make a new reservation and then ended up missing the shuttle to the wedding…when we told Tina of all the mistakes made in the morning, she stated that she didn’t remember doing any of that and offered no apologies. This is just added onto a long line of complaints from the bride and groom. Worst service I’ve ever encountered.

maureensX2780GW

Maybe For a Random Night, But Not For a Wedding

Reviewed 19 november, 2021

My wife and I recently booked this hotel for our wedding weekend, including a block of rooms for our guests. Out of all of the details involved with planning a wedding, this hotel quickly became our biggest headache. Multiple "missing" room reservations, miserable front desk employees, and just O.K. rooms, made this one of the few negatives of our wedding weekend. We even booked a $1,000 farewell brunch on Sunday, BUT still did not qualify for a bride/groom room discount because we only booked 13 rooms from our block; short of the minimum. I would like to give a very positive review to Leon who managed (single-handedly) our Sunday farewell brunch. He was one of the few happy, and friendly members of the hotel staff we ever saw. Leon did an awesome job taking care of us on Sunday morning. Thanks, Leon! I honestly don't want to waste any more of my time commenting on how poor the service and professionalism is/was at this location, so I will leave it at this; look elsewhere. There are plenty of much nicer places to stay (especially for special events) in this area.

bendP872EO

Great place to stay!

Reviewed 18 november, 2021

Welcoming, clean, quiet. Everything you’d need or want in your room. Central to lots of shopping, touring, eating and fun activities. Bed and linens SO comfortable. Can work out, rest, get down to business. Don’t forget your swim suit!

seckinger504

Staff very unprofessional

Reviewed 3 november, 2021

The only staff member that was nice and professional was the African American young lady that checked me in. The bed was so hard and unclean, the bathroom tube kept clogging up. While at the hotel the next morning the lady at the front desk was very rude, she was on her phone the whole time, she barely had time for myself or anyone else that walked up to the front desk. The staff that was suppose to be working at the party was very unprofessional, the woman passing out the horderves was passing it out to just anyone that was at the bar, she never walked into the party to pass out the food. she only walked around 4 times, 2 with each tray. The man working the carving station was not there for basically the whole party. There was a guy walking around the party the whole night and making the guest feel very uncomfortable. When I first came down before the party started I asked the bar tender where was the second bar tender he said oh she will be out once I start to get busy she has stuff to do. I walked back out serval times and it was still just him working. Finally close to the end of the party the event planner was behind the bar helping him. The same event planner came to the dj and pulled out a contract and told him that there was no fog machine allowed. She should of came to Collette or one of her three children to discuss this with them not the DJ. very unprofessional. The lady who was passing out the horderves was cleaning off the tables and not asking the guess were they finish and throwing away there food and drinks from the bar that they paid for. A guest mentioned to her that a bug crawled on the table and her response was well one of you must have brought it. That was not ok nor was it professional. The same guy that circled the party was very rude and disrespectful to the DJ and Collette and her son.

Maps98331

Always Satisfied with Hilton

Reviewed 25 october, 2021

I’m always satisfied with Hilton. The rooms are clean, the staff is pleasant. We were attending AAU Basketball tournaments and there were plenty of other hotels. If Hilton has a product where I’m going they are always my first choice.

maxcats203