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TripAdvisor Review
Based on 532 review
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The hotel is an ideal place to stay in one of the most important Mayan cities: Uxmal. It is located 78 km west of the city of Merida, Yucatan, where guests can admire the natural beauty and the archaeological place in an atmosphere of comfort. It is located just 1 km away from the Uxmal archaeologic...
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The hotel is an ideal place to stay in one of the most important Mayan cities: Uxmal. It is located 78 km west of the city of Merida, Yucatan, where guests can admire the natural beauty and the archaeological place in an atmosphere of comfort. It is located just 1 km away from the Uxmal archaeological site. The hotel has everything to provide maximum comfort during every visit and boasts a unique view of “The Mayan City” UXMAL. The hotel combines quality, culture, nature and relaxation, offering a unique option in Mexico.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
restaurant
Outdoor Pool
Meeting Rooms
Luggage storage
TripAdvisor
Excellent
193
Very Good
207
Good
79
Reasonable
32
Bad
21
Business
10
Couples
261
Solo travel
17
Family
127
Friends getaway
59
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 8 June, 2021
This hotel is well past its best. Yes, they have spacious rooms with views over the jungle and ruins in the distance but the hotel surroundings - roads, grounds etc were unkept and very tired. The pool was dirty - what should have been the highlight of the resort was a murky mess. The filter system clearly hasn’t worked in a while. We mentioned this to reception as we checked out and they appeared to be totally uninterested in our opinion.
I450THdebbieb
Reviewed 28 December, 2020
We booked this hotel by phone and were quoted a rate that was slightly higher than on booking.com but it was confirmed multiple times that the rate included breakfast. i even confirmed this in Spanish. At check-in, this was not honored and were only given the room for that rate. Even after challenging this, the person at check-in did not care at all and blamed it on the person on the phone. The room was okay but we had people staying above us that were really lound. I complained to the company by e-mail but after 5 days have not received any feedback.
321sebastianl
Reviewed 6 July, 2020
We planned to stay here on our visit to the Puuc Region ruins. We arrived and found a very nice hotel in the middle of the jungle. The staff was very friendly and helpful. The restaurant was closed wo we had to eat our meals in the room. We had a junior suite so the room was spacious and comfortable. The room was located on the top floor, near the center, overlooking the empty pool, ground and it had an excellent view of the ruins of Uxmal sticking up through the jungle, I don't believe any of the 3 other hotels thee have that kind of view. Late at night the AC stopped working and the excellent staff quickly set up the room next door and moved us. We only stayed 1 of the 2 nights booked due to all of the ruins being closed. If the pool had been available we most likely would have just relaxed in it the next day and stayed the other night. When we repeat the trip to see the ruins we will most likely stay here.
Siteseer1
Reviewed 2 March, 2020
This former Club Med resort left quite a bit to be desired. The room was big but relatively empty beyond the bed; the bathroom had no small towels - only bath towels, no bath mat, no glasses and no tissues. There was a balcony with a view of the pool and the ruins of Uzmal in the distance but the two chairs had seen better days - the back of one was broken and there was no table.
Susan G
Reviewed 17 February, 2020
The hotel is located right next to the gorgeous Mayan archaeological site of Uxmal. Our room (on the 3rd floor) had a view to the pyramids, and we saw the sunrise with the ruins on the background. The staff was super attentive and helpful. The restaurant had really good food with great Mexican and Mayan dishes. But the highlight of our stay was the Beer Spa. Absolutely recommend it! The Spa has two huge barrels which are filled with a combination of beer, water and malt for a deliciously relaxing experience. We had a head and shoulder massage while enjoying the smell of bubbling beer. The next morning we had a "Temazcal" which is a traditional Mexican ritual with aromatherapy in a hot sauna. Amazing experiences!
Karina R