Hotel Acuazul

Starting at

$ 29

TripAdvisor Review

Based on 273 review

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The popular Hotel Acuazul enjoys a convenient location in Varadero, just a few steps away from the magnificent white sandy beach and the warm waters of the Gulf of Mexico. A large variety of bars and restaurants can be found in the surrounding area. The Varadero Golf Club, Cuba's first 18-hole par-7...

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Property Info

The popular Hotel Acuazul enjoys a convenient location in Varadero, just a few steps away from the magnificent white sandy beach and the warm waters of the Gulf of Mexico. A large variety of bars and restaurants can be found in the surrounding area. The Varadero Golf Club, Cuba's first 18-hole par-72 professional golf course, and the Plaza America Convention Center can be easily reached. The airport of Santa Marta is just minutes away by car. The hotel offers cosy and comfortable rooms which are simply decorated, and features include air-conditioning, satellite-TV and a balcony. The upper floo...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    13

  • Very Good

    77

  • Good

    81

  • Reasonable

    39

  • Bad

    63

Travelers profile
  • Business

    4

  • Couples

    98

  • Solo travel

    63

  • Family

    41

  • Friends getaway

    52

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

STAY AWAY

Reviewed 19 february, 2020

this hotel is just in one word AWFUL. we had paid a booking sonce last November for all inclusive room.when arrived ,the staff had us esiting for more than an hour ,because they didn't have an empty room.then,told us that they re not working any more as all inclusive via internet reservation,and were trying to find us a different hotel in the same price.finally we accepted to stay with breakfast and dinner.we got to the room .bathroom and toilet was dirty from the previous customer .no water in the room.they told us that they were repairing the swimming pool.all this in the morning.late in the night ,still no water ,staff told us that it was the only room with no water and they didn't have another empty room for the next days .when we started get angry with all this (the staff was really UNFRIENDLY),they finally put us in the bungalows they have on the opposite road .when we gave our passports, the lady asked us where were we from,because 'she didn't know any other country except Cuba' the hotel was full of Russian ,Australian and Canada customers. the hotel is old,floors are dirty (the same rubbish on the same places for 7 days ).no words for the unfriendly ladies in front desk.just stay away.

debbie_thai

Hotel still good value for budget minded people

Reviewed 6 november, 2019

My 7th visit in this hotel . Still good value. Happy staff bar & buffet adequate intertainment nice DJ mr Machine Good bartendors specialy Dunia . Many clients stay for 2-3 months .good beach & close to all amenities. One paricular proplem with Varadero people & buisnessmen: from taxi derivers to store clerks all trying to rip off turists. No more prices displayed on products they will charge the turists 35-120% more buyer be aware & negotiate.They think that all turists are fools

Victor-DER

disastrous

Reviewed 26 march, 2019

Very old hotel (absolutly need renovation). Unfriendly staff (don’t care for complaints of customers). Cold water in the rooms. All inclusive offer contains poor food and drinks. We were very disappointe. The worst place we've been in Cuba!!!

Vacation144631

DISGUSTING

Reviewed 23 march, 2019

Food - crap Rooms / lobby Flooded after major storm because the pipes from the balconies were plugged so the water had to go somewhere. I wasn't the only room that got flooded. Bell Hop - RUDE Front - Rude I was here for a week and only got house cleaning in once on sunday. So after the storm passed 1 of my towels flew off the balcony. I was eating lunch she came to me infront of my friends and asked me where the other towel was, i told her it flew away from the storm off my clothesline. I knew she wouldn't believe and about an hour went by, I went to front desk they said housekeeping is looking for me. I get to my room, I told housekeeping to follow me.. I walked to the balcony looked over the edge..there it is 2 floors below on a balcony. I told her to open her eyes and look and do your damn job. After telling her off I asked for an apologize from her..i got nothing. So i went to front desk and told them and asking for a analogy they still didn't. He said she has to, I said no, you do because your front of house. I mentioned be posting something on Trip Advisor. Only good thing about this motel is the hot bartender and his brother. STAY AWAY!

Robert Y

Should be call AcuaZoo

Reviewed 18 february, 2019

Arrived early evening, get to the front desk given room key to room 403. I enquire about the safe and safe key. They have safe's, but no keys. This is where the circus games begin with the front desk staff. They blame past guests for stealing the keys. Get to my room escorted by doorman, go down to the bar for drinks, meet some new friends and got to bed just after 3AM. Tomorrow I will write about day 1.

fishrboy