Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 124 reviews
A Four-Star-Hotel, that is directly connected with the Spa in Bük
This is the only hotel that is connected directly with the Spa in Bük via a covered walkway. This makes a visit to the Spa very convenient. The Hotel offers everything you need for a comfortable stay, although it needs some work to upgrade it to modern standards.
This was really not "gold"
These are what I am not expected for 456 EUR (3 nights) in a four star (?) hotel: bathrobe with holey, broken dryer on the balcony, spotted chairs in the restaurant, watered-down orange juice, waiters in jeans, curved fork (see photo).
Expected so much better!
After a long, exhausting trip to the hotel the recepcionist at the check in was ridiculously slow so we had had like 10 mins for the dinner and the stuff expected us to have our dinner in 10 mins (we already indicated our late arrival asking for some other dinner options, which they offered before)... The guy at the wellness section was very rude, it was very tiring for him to grant any request, you could see it on his face. The rooms are very average for a wellness hotel, such as the food, no amenities, there are so many better Hunguest Hotels in Hungary! The spa is pretty small, most of the stuff we met were not polite enough. Hotel is full of elderly people. The only nice thing is the closeness and the corridor to the Bükfürdő Health and Adventure Center. We are not going back for sure!
service could be better
Service of this hotel could be better - during our visit there joined some bus travel groups and staff was quite overwhelmed by so many different requests. Also "climbing up" with elevator (3 elevators available) took sometimes 10 minutes and more getting into 7th level. But room was very nice quite and end of floor with nice panoramic view. Thermal water perfect and super fully covered access from hotel to the bath (optimal also during winter season). Maybe we will come back during autumn hoping for less people. Very relaxing was small wellness centre with SPA directly in hotel
Lower standard then expected
In my experience it is a very average wellness hotel. Basic things such as amenities kit and slippers are missing from the bathroom. The bathrobe is old and worn out. Towels looked very used. The spa is too small and crowded. Sauna was not hot enough, it was around 40 degrees warm only. The check out time is 10AM but already at 9AM the cleaning lady knocked my door to check my minibar. I felt like I am not welcome in the hotel. As far as I remember buffet dinner is open until 10PM but already before that most of the food was gone. The waiter said they cannot refill some of the food because it is all gone already. During my check out I asked the receptionists about what to see in the area before I drive home. None of them had any idea. I don't think i will come here again. There are far better 4 star hotels in Hungary.