Información de la propiedad
Check-out hasta las: 11:00
131 Horizon Dr, Verona, WI 53593, USA - Verona, Wisconsin - Estados Unidos - 53593
Comodidades de la propiedad
Check-out hasta las: 11:00
Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Save your money. Save your time. Go to the next exit.
Opinión escrita el 6 de decembre de 2022
I booked this hotel during hunting season right after Thanksgiving as a quick pass thru stay for my girlfriend and I. The website pics looked good and it was only one night. I arrived at about 7pm to a dark parking lot with few lights and fewer cars. I was greeted by a locked entry door and a sketchy vibe. A service phone was on the wall to alert the workers and allow me access to the front desk. The woman and young man at the desk were friendly and nice. I got my key and I made my way up to the room. I had an uneasy feeling as I walked thru the halls. There was holes in the carpet with stains and bleach marks. The baseboards were all missing, however it did look as though they had recently painted the walls. The pool was closed and taped off (as noted in the website.) As I entered the room and was blown back by the heat that was running full blast. I turned on the entry light which was a florescent bulb that flickered and popped like a scary movie. I opened the window and turned on the ac to try and cool off the temp. The room felt cramped and dark even with lights on, there were some stains on the bedsheets and comforter and it just felt…off. I went and got some ice, back down by the front desk. My girlfriend had finally caught up with me and arrived. We positioned her car under one of the lights near the entry. We walked back inside behind a scantly clad gal with knee high fuzzy boots who met a gentleman waiting at the door. We made our way back up to our room at which time she agreed with my assessments and we said to ourselves that this wasn’t worth the stay. We grabbed our bags and went back down to the front desk. There was a family checking in so I tried to be discrete and told the manager that we had just checked in about 20 mins ago and we are gonna head down the road a little further before stopping for the night, but we hadn’t touched any of the beds or bathroom so it was still clean. He said okay I’ll take care of it and he took my key back. I didn’t want to bad mouth his family business in front of his customers or his family, no harm, no foul.…HOWEVER…I recently saw that I was billed for the entire stay. I called the hotel and asked if I could possibly be credited back for the stay because I had only been on the hotel grounds for about 20 mins (most of which was in the lobby and parking lot!) He asked my name and date of the stay. I told him, and then explained I had came back down and spoke with the manager that night and he said he would take care of it. The person on the phone (I presume to be the same person I spoke with that night) then became belligerent and said, “20 mins!?!? No! You can’t have a credit! You are wasting my time.” (By even asking) I said we hadn’t even sat down in the room. He repeated angrily, “you are wasting my time.” Without even offering to bill for a cleaning fee or partial credit he was done with me. I wished him a good day and we hung up just as quickly as we had started the conversation. Save your money. Save your time. Save your safety. There is a cleaner/safer much better accommodation on the next exit by Costco.
We felt cheated
Opinión escrita el 11 de julio de 2022
Do NOT recommend this Super 8. We RSVPd because it used to be a respectable motel and the location was helpful. The pictures on the website do not reflect reality. Pool is filthy and not being fixed. Front desk rarely manned. Common area carpet is dirty. The business center is an old computer, period. Rooms are NOT as photographed or described. Breakfast is monotonous. Ring in toilet bowl. Pillows are limp. There was no customer service. Our room wad cleaned once during our 8 day stay. Grounds and building are rundown. We thought, this being a Wyndham, that it would be a little upscale - at least the basics upheld. We were really off-base. Unless pride in ownership improves, do NOT waste your money.
Opinión escrita el 7 de septiembre de 2021
I stayed at this property over Labor Day weekend. Usually, I wouldn’t consider a Super 8, but most hotels were booked (beginning of school year, football game, Verona Festival, etc.). I checked the reviews for this hotel and they were good. And they were warranted. The hotel was clean, the free breakfast satisfactory and the customer service exceptional. The managers even gave us a big tube of their personal toothpaste! I recommend this property and wouldn’t hesitate to stay here, again.
Worst Super 8 ever
Opinión escrita el 28 de agosto de 2021
We stay here in 2021 and what a joke booked a king hot tub Suite and the tub didn’t work owner said basically it was working before we came and it was fine asked for a discount and that’s when the problem came he was rude and accused us of smoking in a room after he tried charging us 80 for 6 towels the pics don’t look like the website pool is closed he works with his kid and wife WiFi was terrible he was rude and very dishonest person hopefully they close it down will never stay at a Super 8 again because of this one
Opinión escrita el 25 de octubre de 2020
overall i give this place 4/5. the service is 5/5. the beds and pillows 5/5. food was 4/5. the rooms 4/5 they need remodeling. i definitely will stay here again! i recommend it if you are very picky on hotels like us.