Based on 1063 review
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The Hyatt House Atlanta Cobb Galleria submarket is located in Atlanta's Northwest Corridor at the intersection of Interstate-75 and Interstate-285. It is approximately 10 miles from the Downtown area. The hotel is ideally located near popular area attractions such as Life University, Chastain Park Amphitheater and Cobb Galleria Center. View Broadway shows and concerts at the Cobb Energy Performing Arts Centre, located next door to the hotel. It is the perfect hotel for business and leisure travelers. Conveniently situated near local companies including IBM, Manhattan Associates, General Electr...More details
Check-out ends at: 11:00
Great place to stay and Pet Friendly
Reviewed 27 november, 2021
Clean and modern room was comfortable. The staff was friendly and kind. The parking lot was well lit with a large well lit pet comfort area. The bed was very comfortable. Everything in our suite was in working order. Shower was wonderfully hot enough and the windows were plentiful and had blackout shades.
Unpleasant family vacation
Reviewed 25 november, 2021
I spoke with the hotel before booking and after. We about the pool and pet rooms. Receptionist was amazingly friendly. Once arrived to hotel to check in there is a $200 hold they don’t previously tell you on the website. Which I was ok with it. It’s for incidentals. So make sure you have an additional $200 when you arrive on the same card. My biggest problem is that I asked about the pool and everything was fine. We arrive to find out the pool is down for maintenance. They don’t know when it will be back up. This is why I booked this hotel so the kids can swim while on vacation. Then the web site says HOT BREAKFAST!! It’s a CONTINENTAL BREAKFAST NOT HOT!!!!!. Front desk ladies were perfect.
Cancelled reservation a month in advance; received 'invoice'
Reviewed 23 november, 2021
I stayed at this hotel in Nov 2021. Due to a change in plans, I called to cancel my reservation for a second trip in Dec 2021. The individual stated that I would be charged for one night b/c I was cancelling too close to the date (a month in advance!). I had to tell her that my reservation was a month away. Then, she stated that she had cancelled the reservation and gave me a cancellation number. I asked for the number in an email as well. She then emailed me an invoice! I called back. She stated that the document which she sent me, clearly marked 'Invoice,' was a cancellation. I called the Hyatt 800 number. The lady there stated that the individual at the hotel had indeed NOT cancelled my reservation. She emailed me an actual cancellation number. I called the GM today to discuss and was allowed to leave a message. He/she has not called me back. I am still concerned that I am being charged something on this 'invoice.' I have not received any response about this matter. Very disappointed.
I wouldn't recommend this hotel if you paid me
Reviewed 22 november, 2021
The staff was personable and the lobby was clean and chic. That is the extent of positivity i will supply for this review. As you are walking to the room, the corridors are old looking. The carpeting is in tatters, doors are dented, scratched, chipped, the walls are under the same condition. The rooms aren't much better. It is evident this hotel is older and in need of refurbishing. The appliances are worn and torn, the shower handles to open the shower door were worn and one was missing. The shower hardly looked clean in the grout and the water was lukewarm instead of hot. The walls and furniture were chipped, dented, dusty, etc. Had I had to stay there more than one night, I would have left..QUICKLY. Being that it was my boyfriend and I's anniversary, and we had other priorities the following day, it didn't make sense for us to spend our time looking for a better hotel when the outcome could have been the same. When we left for dinner and came back, the parking lot was full and somebody had parked in 5 parking spaces with their truck and trailer. We had to park in a deck near the hotel at night but it hardly seemed secured as there was no security present and if you needed to speak with someone, you had to call them on a call box. But again, we didnt have a choice. we then had to walk from our car back to the hotel which wasn't insanely far but it was yet another unsatisfactory experience to add to the trip and could have easily been preventable. Lastly, we were woken by two staff members in the morning, twice, as they weren't aware that our room was occupied. This is the last thing somebody wants to hear after you've had the experience we've had with the hotel. You come to a hotel to relax and unwind, not to be woken up twice. I assume the young ladies were housekeeping but there should have been better communication between the staff members to ensure we would not have been woken up. All in all, I would never come back here again. Even if the hotel room was actually clean, you couldnt really know for certain based on the conditions of the room. Do me a favor and spend your money at a hotel somewhere else and good luck! This was by far one of the worst hotel experiences I have had.
A little vacation
Reviewed 16 november, 2021
Great location, only thing they didn’t do was clean the room in between our stay. Trash over flow and no new towels.checking in was a little rough overall stay was good just need little corrections thank you