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Opinión escrita el 6 de Septiembre de 2021
Being a Diamond member, we stay in Choice hotels for the high standard. we are happy with our room in this hotel (Quallity Inn Summersville WV) upon check in. then we discovered roaches at 1 am. after reporting the incident to the front desk, we were given 2 options.
one to get a full refund and leave and find our own accomodation (at 2 am? in the mountains?!). second option was to pick one out of the three rooms on the 1st floor, which they claimed were the only ones available. all 3 are in a different section, through a separate hallway that reeked of marajuana and smoke the moment you walked into it (not smoke free!)
1 room was excessively noisy at 2 am (noise policy ignored). super tired, I chose the second room after a quick initial check that seemed ok. it turned out to be a very unplesant stay. it was a clear downgrade from my original room of cleanliness, quality, furnishing and standard. after staying, we noticied room has wet dog smell. even found a dog biscuit, and dog hair, also carpet has stains all over.
at check out, supervisor gave a $15 discount which was a poor embarassing compensation considering the trouble we went through - moving in middle of night, not sleeping with the smell, and a clear downgrade. we cant leave at night in the mountains and we are too tired to drive to search for a place to stay.. so we have to pick between the bug room or smelly dirty room. we felt badly treated as a customer. Being Diamond level member, member priviledges did not mean anythiing to them.
They could have upgraded me, or given me a fair compensation. this hotel has no standard cleaning for rooms. Cleaning standard and customer service needs serious improvement.
Great stay and a nice hotel
Opinión escrita el 26 de Julio de 2021
We stayed here with our MINI Cooper rally. They rolled out the red carpet for us. The hotel was clean and comfortable. The rooms are appointed well and were very relaxing. It's a quiet hotel with very little noise even though it's not far off the roadway. Any time we're in the area, we would definitely stay here again. Everyone I talked to in our group seems to enjoy this hotel as well. The pool was nice as well and the staff could not have have been nicer. Not a lot of options around for food, but that certainly wouldn't effect my choice.
Best Value Anywhere!
Opinión escrita el 18 de Junio de 2021
Paul greeted us warmly at the front desk and I had a good feeling about this hotel from that moment on! The rooms were clean, comfortable and spacious! I’ve never stayed at a hotel where I got so much for my money! Highly recommend!
Opinión escrita el 15 de Mayo de 2021
The hotel was very nice, some remodeling going on but no bother. No elevator but we was on first floor. Room was big enough and very clean. Had fridge but no microwave. Bag breakfast close to food and stores. Has outdoor pool not open yet. Nice tvs tub a little high but got in and out. Everything always nice here this is 2nd stay. Well worth the price. Convenient to Summersville. On major route stayed one night to attend a retreat. Would come back Coffee pot in room and fresh coffee in lobby.
Opinión escrita el 30 de Novembre de 2020
Stopped for the night to split up a road trip, so we were kind of gambling with picking a hotel without researching first. I was very impressed with this hotel. The office staff were very friendly and the rooms were much better than I expected. The beds and linens immediately impressed me. The rooms were clean, tv worked great, and the shower water pressure was amazing. There was a nice empty lot behind it to let the dog run around.