Reviewed 15 September, 2021
We had such an amazing stay at this Holiday inn, Everyone was so personable and helpful throughout our stay. The hotel and rooms were well cleaned. So definitely will stay again and 100 % recommend this hotel
Charged 250 for employee smoking in my room
Reviewed 24 March, 2021
Stayed there 3/11/21 and was charged $250 for smoking in my room. Long story short I invited the Asian chic that works at the check in counter up to my room as soon as she was off work. I ended up having to kick her out when I caught her smoking meth in the bathroom. I never once smoked anything in the room so I dont know why I am being charged for a hotel employee smoking dope in my room. I also dont know if its possible that she added the smoking charge out of spite? Ihg absolutely refuses to refund me the $250 deposit. Beware, management doesn't care and they refuse to take action.
Reviewed 8 February, 2021
I had a wonderful stay. Here for work. First time staying in Visalia. Heard there’s not much to do here, but Corina guided me to the Sequoia National park for my day off. I had a great time there and it’s close by. They really care, Corina on Thursday, Friday, and Saturday saw me running through the lobby to get to work and stopped me to make sure I got some Breakfast in the morning and didn’t forget. They have a warm breakfast not like the other hotels I’ve been to who just have bags. Great stay overall. I will continue to stay.
Your Satisfaction is Guaranteed!
Reviewed 8 February, 2021
Unexpectedly got caught in Central California due to a snow storm over the Grapevine. Thousands upon thousands of travelers found themselves scurrying to find a hotel room.
Enter Holiday Inn Express...
Conveniently located off HWY 198 on the outskirts of Visalia.
We arrived at approximately 3:00 pm for a walk-in. i had no reservation, so it was a gamble if i’d get a room.
Check-in was incredible. A nice young gentleman got my information, plugged me into the computer, asked my floor preference. Everything was very simple and to the point.
I ran up to my room for a quick inspection and found the room to be very modern in design with very comfy beds. No balcony, no tub, no luxury, but clean and comfortable.
We left the property to find dinner before we retreated for the evening.
Upon returning, around 6 pm, we found the Holiday Inn filled up with many more guests than we had seen earlier, it appears a lot of folks got stuck in the central valley because of the snow storm.
Exhausted, i decided to take a shower to wash off the travel stress. The bathroom features a combo shower/tub (which i hate) with soap dispensers affixed to the wall (which i also hate).
i turned on the hot water but it was ice cold.
i decided to let the water run for a while
but as the minutes went by...
the shower would not get hot.
an hour went by and the water was still not hot.
It was 30 degrees outside, so it was a very cold evening.
i had to be rational, obviously nobody is taking a shower right now and the pipes are struggling to get me hot water to the third floor... i took a shower in lukewarm water that would occasionally spike with cold or hot water.
that wasn’t the worst part, my soap dispensers ran out of conditioner and body wash, which is never any fun when you’re in the middle of a shower.
Exhausted from the shower, i got in bed.
The beds are amazing... like SUPER AMAZING.
We could hear the occupants upstairs, footsteps here and there, even a loud jump or bang, but the last thing i want to do is pick up that phone and complain to the desk.. so i went to sleep.
woke up super early as i usually do so i decided to get some breakfast downstairs.
i met a lovely attendant down there where she helped me identify that they had very limited “fresh food” or “meatless” options. i ended up with a chocolate muffin and two brown bananas.
Upon checkout, the front desk staff asked me how my stay went. I quietly said, “unremarkable” which took all of us into the tale of my cold water shower and soap less bathing, followed by an onslaught of apologies from the staff.
“Why didn’t you call the front desk...? We could’ve done so many things to make sure you were comfortable. We had many empty rooms next to you and could’ve moved you.”
I was sincerely shocked and grateful. I told the girls, “thank you for hearing my concerns and attempting to make my visit a satisfactory one. I was so exhausted the last thing i had on my mind was moving rooms or calling the desk. All that i wanted was a hot shower and a bed.”
We experienced a few minor hiccups, but i would highly recommend this location for value and service. The grounds are clean, the staff are attentive, and you have access to a front desk staff that will ensure you have a satisfactory stay. I recommend a high floor and that you keep in contact with the front desk if you have any problems.
Again, these were minor hiccups on my stay, albeit an inconvenience, but the open communication with the staff was a giant leap towards correcting any issue i had.
Thank You all!
Friendliest employees Cindy, Crystal, Corinna
Reviewed 31 January, 2021
I stayed at the Holiday Inn express in Visalia, CA and All the employees (Cindy, Corrina and crystal) were so nice and helpful for anything I asked about whether it was great local taco places, or checking out local sites in the sequoia Natl Park after work! Again, Cindy, Crystal and Corrina were the best they were very friendly and helpful!! really on top of their game especially when it comes to making sure they enforce the CDC Guidelines to keep preventative measures in line. I really wish there was more people like them at all the holiday inns I go to because I travel for work and stay with holiday inn everywhere I go to rack up my points! ;) so if you ever go to Visalia, CA for Work, Family or see the incredible surrounding Sequoia National Forest, Cindy, Corinna, and Crystal will make your stay the most memorable from any other Holiday INN I can promise you that!