Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Pelo en el baño
Opinión escrita el 9 de Decembre de 2019
He visitado este hotel varias veces en los ultimos 3 o 4 años desde que lo abrieron. Han cambiado la gerencia y desde entonces un desastre. Estaba limpio y ya te encuentras pelos en el baño. Ves que todo esta cada vez más sucio. En mi caso, ya no pienso volver más
This is no longer the best western!!!
Opinión escrita el 22 de Junio de 2021
First, the hotel was taken over by new management and is not the best western anymore. Second, it’s under construction and we were not told before hand. Third, the hotel room was pretty dirty. The carpet had something sticky on it and the shower curtain was stained and disgusting. The room had a weird smell, most likely mold or something. Breakfast only lasted until nine and was a very limited array of food, most of which was sugary and not very filling. There was a lack of working ice machines. My husband had to go to each floor to find the ice machine before finding the only working one on the fourth floor of the hotel. The shower did not get hot as well. It barely got warm and that took a while. Pillows were hard. The sheets were extremely scratchy. Some of the towels had stains on them. It was definitely not worth the price of $85 plus tax. There should have been a bigger discount for being under construction. There was a weird guy in the parking lot grilling things also. The staff were really nice though, that being the only good thing I have to say about this hotel.
Best Western Plus St. Louis West- Chesterfield
Opinión escrita el 27 de Marzo de 2021
On March 20th, My friend and I arrived at the Best Wester Plus St. Louis West - Chesterfield. Upon arrival there was no one at the front desk. We waited for around 15 minutes for someone to come check us in. I tried calling to see if maybe someone would come up to the front, but no one was answering the phone. Also the voicemail box was full. I also noticed the back office light was off and the door was wide open. My friend and I decided we would leave and come back, as we had just driven all the way from Kansas City. We came back about 10 minutes later and still no one was behind the counter.
We waited again and finally a man came and checked us in. He gave us our keys, which didn’t work. We were told the key machine wasn’t working. We were given new keys, after the machine was repaired, but the lock on the door was still very finicky. My friend decided to take a shower, and at the same time I was inspecting the room. I worked for a poorly managed hotel in the past, so I always check the cleanliness of the bedding and mattresses.
Much to my surprise I found nerd candies, and what appeared to be Dorito crumbs, under the mattress pad. My friend came out of the shower and said there was hair stuck to the shower wall, that was not hers, and we also found beard trimmings all over the sink. We were too tired to deal with the staff again, and decided to try in the morning when someone else would be there. The second bed in the room was clean so we shared it for the night. In the morning the same man who checked us in was still there. We made our complaint and asked for a new room. We were moved from the first floor to the fourth floor. The room was cleaner this time, however, there was a lot of dust on the tv stand and night table.
The rest of the hotel is in a total state of chaos as it’s being renovated. The first floor hall smelled of mildew and cigarettes. The walls had random paint smears on them. It looked as if whoever painted the ceiling got paint on their hands, and proceeded to smear it off onto the walls. The elevators were dirty and also had hand prints (not paint) smeared all over the doors and buttons. Another strange thing I noticed was it appeared as if the building was settling weird. The walls were not always parallel to each other, and the floors felt uneven in spots. Even the ceiling in our second room looked like a wiggly line. The whole experience was disgusting and very disappointing. I will never stay here again.
Should not be taking bookings!!!
Opinión escrita el 10 de Marzo de 2021
The worst experience I've had in my entire life. I'm never staying here again. I booked this room for a 8 night stay, but we ended up leaving after 3 nights because the water shut off in the middle of the afternoon.
Don't Book This Hotel
Opinión escrita el 6 de Marzo de 2021
When we arrived, we were told the hotel was under renovation and gave us a $7.00 discount. I expected some signs of construction. We were told the hot tub was not not usable as the water was green. The small indoor pool was open but the water temperature was cold and the water clarity was poor. We were told it was 74 degrees and if we got into the pool, we would become use to the temperature. The room we were assigned smelled like smoke and appeared not to have been used or cleaned recently. The young man Tommy, at the front desk was very accommodating. It appeared that the owners were not concerned with the rating of the facility.