TripAdvisor Rating
Based on 531 reviews
See all**Property Location**.Located in West Bend, Hampton Inn & Suites West Bend is in the business district, within a 5-minute drive of Kettle Moraine Ice Center and Washington County Fair Grounds. This hotel is 2.6 mi (4.1 km) from Washington County Old Courthouse Museum and 2.9 mi (4.7...
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Hampton Inn in West Bend
I am a Diamond member with Hilton so I know their hotels. I am staying here two nights. With Covid-19 things have certainly changed staying at hotels. I do like they have special parking for Diamond members. Nice touch. I use the Digital Key for checking in so no need to stop at the front desk. I do like this feature. I do like the fact they e mail me when my room is ready. They had bottles of water on a table near the front desk as you walk in. With Covid-19, you really do not see anyone at the front desk anymore. The room—depressing—-can Hampton In come up with any colors other than brown and gold. Can they put any color in the room. It looks like a funeral parlor out of the 50’s. The room has a older, too small TV. It does has a small micro wave and refrigerator. Because of Covid-19, they do not clean the room while you are staying. They have one small waste basket in the room. It is not big enough and there is only one. I had trouble using the internet the whole time I am here. I have three different computers with me. All had trouble getting on. First time at a Hilton. They do email my invoice which is nice. All in all, average stay at a average hotel. Nothing special anymore.
great location to West Bend and surrounding locations
On a business trip and we were greeted quickly and with a smile when we arrived. Hotel has a modern interior and is very clean outside and in. Breakfast was very simple but in Covid times you learn to expect this.
Good
The hotel was nice, sort of your typical Hampton inn. The check in process was easy, the room was a connecting room. We had a couch which was nice, the tv worked as well as the fridge. It was very convinent that walmart was directly across. Although the pool was nice, it was VERY humid in there.
Typical Hampton Inn stay near Milwaukee
Overall we enjoyed our one night stay here. We had a studio suite so had a little extra room. The hotel seemed to be following the appropriate Covid-19 precautions. We only have one complaint about this hotel - the air conditioning seems to be on a motion sensor. So what happens is that you fall asleep and it is nice and cool in the room, but several times during the night you need to get up and walk around or adjust the temperature as the A/C stops working. Does not make for a good nights sleep! The Covid-19 breakfast consisted of a number of to-go items in the buffet area. Not too many choices, but at least at this hotel (as opposed to some other more expensive Hilton family hotels) you can have your choice of what you want to eat rather than a to-go bag with pre-picked choices you may not even like.
Fantastic Staff!
Visited the HI during a trip to West Bend on short notice to assist a family member. The staff at this property was fantastic in supporting me and ensuring my comfort during my stay in the area. The hotel itself is bright, clean and appears to be new. Food still wasn't available (except for some grab and go items) but I felt very safe here as they were taking precautions on sanitation. I will visit here again during my next visit to West Bend and HIGHLY recommend this property. It is very well managed!