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"Te quieres relajar? Ven al Staybridge!"
Opinión escrita el 24 de Mayo de 2017
Nos alojamos con un compañero por trabajo. Las habitaciones son tipo appart, tienen cocina y son amplias. Situado en una zona hermosa de Cincinnati, buen desayuno para arrancar la mañana y los lunes, martes y miércoles desde las 17:30 hasta las 19:30 invitan a un happy hour con comida, vino y cervezas que no te lo puedes perder. Quieres relajarte? Ven al Staybridge Suites de Cincinnati!
Pretty bad experience for a family.
Opinión escrita el 24 de Mayo de 2021
When we arrived in the room, there was a pair of shoes left by the last guest. When time for bed, there were no bed coverings for the pullout so I had to go to the front desk.
At breakfast, my family gloved and masked up like the sign said. As my son entered, he was told, in a terrible tone, that he had to cover his cast up. Being a respectful teenager, he explained he couldn't cover the cast w the gloves provided and couldn't even use that hand. I explained he had emergency surgery Thursday night. The lady shut us both down in a rude tone. Absolutely no compassion or even common sense. I wasn't going to get anything, but my son sat down so I went to make him a plate. The lady raises her voice w me, again in a rude tone and says I must have a mask. NOBODY WAS IN THE CAFE AREA! I go to the front desk and wait almost 10 minutes for a worker to walk behind me and behind the desk to get a mask. I explained what happened and not even an apology or understanding of what happened. Next, a man from the Cafe comes to talk to me. I explained what happened and how rude we were treated. Because it was clear I wasn't going to get an apology or even understanding of the way my son and I were talked to or treated, I said I'd write several reviews. The man said, do what you have to do. So, I am. Here is the review.
Later in the day, I find out the same lady made an almost 5 year old in our party cry because of the way she spoke to him. SOME PEOPLE HAVE NO BUSINESS WORKING IN THE HOSPITALITY INDUSTRY. This was the rudest hotel staff I've ever dealt w in my lifetime!!!
Opinión escrita el 1 de Enero de 2021
I was staying in Chester due to shared parental responsibilities. (permanent residence is in Scotland). The day we were suppose to go back to Glasgow my partner had to visit the office there and work till late in Liverpool. It wasn’t safe to drive back home in dark when roads were icy so I had to book a place to stay a night.
There was NO INDICATION on booking page, that I wouldn’t be allowed to stay.
After I completed my booking, hotel sent me a message saying I should provide proof of address, that I would be allowed to stay only if my permanent address was in tier 1 or 2. (Scotland is in tier 4, Chester was moved to tier 3).
So better we drive and have an accident on the road than to be allowed to stay in SELF CHEK IN APART HOTEL!!!!!
I asked hotel to refund me cost of stay but they only said I should deal directly with booking.com
Contacted booking regarding the situation but received no reply!
I had to book Airbnb and there was no problem at all.
Don’t book with this hotel as this is a pure scam!!!!
Opinión escrita el 24 de Novembre de 2019
I took a chance with Priceline and Staybridge was chosen for me. I don’t think I have stayed at one before but it was pretty good. It was clean, although I don’t think my room had been swept so I checked the bed real good to make sure it had been changed and went over Everything else with Clorox wipes!
If I were staying long term, I would not like the cleaning arrangement. I have a funny, or maybe practical, idea that my room should be at least attended every day. I am paying the same rate as someone just coming in, if I were checking out the room would have to be cleaned, and that used to be part of staying in a hotel, the SERVICE. But that’s just me.
I didn’t have breakfast here because I left so early.
Staff was very friendly!
Not as good as before
Opinión escrita el 17 de Novembre de 2019
Every time I stayed here before it got 5 stars. This trip it only gets 3. Housekeeping was a big disappointment. When we got our room, the sleeper sofa was still half put away, there were personal items, including cigarettes, left in a bathroom drawer, the personal lotion by the sink was half used and not replaced, there were dirty dishes in the dishwasher, and the ice maker never worked. Not at all like previous visits. Disappointed...