Sleep Inn

I am a Platinum Choice Member and a Choice Hotel Employee. I checked into this hotel on October 21 in the afternoon. Upon checking in as I walked up to the desk I had stood there while the man at the desk was talking bad about his coworker to another coworker. I was not acknowledged. He ignored me for 5 minutes to do that, then when the coworker he was talking about arrived, (which was a really sweet girl with black curly short hair). He began to tell her about the things she did wrong right in front of me and she looked helpless. Then, when he finally thought it was time to check me in, I booked with points and he WROTE my credit card down on a piece of paper which I thought was completely unprofessional. When I asked him about it he pretty much shunned my input and told me not to worry about. He gave me my room keys and told me nothing. Didn’t tell me where or when breakfast was, how to get to my room, nothing. I then went up to my room and the keys did not work. Fine. Went back down and he made my room keys again. Went back up to the room and the room was dirty and pitch black inside. Went back down and he seemed not too pleased to see me because he was too busy scolding his coworker for what she did wrong the previous day. I let him know my room was dirty and he said “Oh that one wasn’t cleaned yet.” He did not apologize. I then asked him if I could just cancel, I was very calm and I just wanted to go somewhere else. Since I am a platinum member I thought he would consider my feelings but he told me I could “Call them and try.” As if he already knew he wasn’t going to cancel for me and acted as if it was my fault my room wasn’t clean. He was so rude. He yelled as I walked out the door “I CAN GET YOU ANOTHER ROOM!” And at that point I had no more energy to deal with this man. I felt so bad for the girl that had to work with him, she was kind and seemed like right when she walked through the door he was giving her such a hard time. I feel that if this man was not there at check in, I would have had a better experience. I would have mattered but I still will not come back to this hotel. Worst customer service I had ever experienced.

The lady at the front desk when I was checking in was rude to myself and the guy that checked in before me. I got to my room and there was blood all over the blanket on the bed. So I asked for a new one. They didn’t seem like they wanted to give me a clean one. The floor smells like dog pee and the shower was disgusting. I will never stay here again and I won’t recommend this place to anyone. I paid $100. Where I would have been better off staying in a motel 6 or somewhere equally as crapy for less.

Stayed here for a couple days during a motorcycle rider meet up. This was an excellent stay clean and quiet and very safe neighborhood. Check in was seamless and the staff were friendly and helpful. Great Stay

Due to Salt Lake City/and vicinity's peculiar street numbering systems, this hotel in West Valley City was a bit difficult to find but it turned out to be quite comfortable and clean. The location was near shopping and restaurants, including fast food, so that was a plus for budget-conscious travelers. Our stay was pleasant and affordable. Nothing was amazing but nothing was amiss, either.... with one HUGE exception! Our booking engine had clearly sent our request for first floor accommodations if there was no elevator - spouse CANNOT make repeated trips up and down stairs due to bad knees. To our dismay, the hotel insisted that they had not received this request (we had email proof from booking.com) and we had been assigned a second floor room and there was no elevator!! A convention was in town and hotels were booked solid so we had no alternative but to have hotel staff ferry our belongings to the second floor and help my spouse up and down the stairs (we ordered delivery for dinner!). This was really hard on us.

Let start with rooms the room i got didn't have tub outdated not by much room was clean only found hair in shower breakfast is sausage,eggs,waffles,bread,yogurt,hard boil eggs not bad staff so far good people and the area at night has some rough people from what ive seen i checked in at 1am.I never had any problem so far.