Based on 105 review
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The Quality Inn Westfield-Springfield hotel in Westfield, MA gives you real value with peace of mind. Our smoke-free, pet-friendly hotel is near Westfield State University, Eastern States Exposition multipurpose venue and driving distance to Six Flags New England and Holyoke Mall. Relax and focus on the people and experiences you came for with amenities that include free hot breakfast, free WiFi, a seasonal outdoor pool, restaurant, guest laundry facility and business center with a computer with Internet. Each inviting guest room features a microwave, refrigerator, coffee maker, hair dryer, ir...More details
Check-out ends at: 11:00
Reception servicesTake advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and gift shops/newsstands.
Business Facilities / FacilitiesPamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel
HORRIBLE DIRTY Front desk non responsive!
Reviewed 11 october, 2021
This past weekend was the annual Consignment Trip Shopping weekend. (There were 5 women) We’d stayed here for 5 years prior to COVID. It was never top shelf but this year was different! We requested adjoining rooms but received room next to each other but not adjoining, so back to the front desk. That was fixed! Our room had a moldy shower curtain, filthy rung but the worst was the bathtub! It had a plastic liner put in and it wasn’t sealed properly so while you were showering it was like standing on a water bed! I almost fell out of the tub! The adjourning room had a chair that had been used as a scratching post by a cat. Filthy rug & clean but stained towels. The stairway rugs were beyond filthy & had holes, the crushed cookie was there from arrival on Friday to check out on Sun. In addition, the “breakfast” was deplorable, (sour waffles, weak coffee, inedible eggs). The topper was when we realized on Sunday that the back door from the parking lot had not been locked since our arrival! I spoke with the front desk about several issues and she smiled and said, “Oh, that door is never locked!” and “OK” NEVER AGAIN!!!!
Better than expected
Reviewed 2 september, 2021
I searched for a reasonably priced accommodation from Brattleboro, VT to Springfield, MA. All were booked for the dates I wanted. This was an hour from our sightseeing destination. But, worth the drive. Beds were comfortable, room, linens and towels were clean. There was a container of sanitation wipes in the room for our use. It seemed that the front desk person was there 24/7-guess due to short staffing. Cleaning staff were pleasant and if they saw us, asked if we needed anything for our room, since they are not servicing rooms for short stays during COVID precautions. Continental breakfast--the only shortcoming, had egg patties but really nothing to make them palatable--no salsa, no bacon, no cheese. Only fresh fruit offered were apples. Would have liked bananas which could be put on the cold cereal. My cousin had the waffle offering and it was very good.
There were some good aspects
Reviewed 27 july, 2021
My first impression came with a wonderfully kind front desk redhead who was happy, good at her job, and helpful. The woman who worked the morning front desk shift/breakfast was also very nice. Breakfast was above average with eggs, make your own waffle station, juice, coffee, teas, yogurt, cereal, bagels, etc. I missed seeing a fresh fruit option, but this is a complimentary breakfast, right? The shower was good, water pressure good, tub clean, nice towels. Why the low rating? The room itself. The carpeting was decrepit and actually smelly. The walls that may have featured art long ago were bare and full of holes. The bed wasn’t totally bad, but the sheets were stained (clean, but stained). The air conditioning unit did cool, but the air smelled so stale and smoky (this, allegedly, was a nonsmoking room). There were no windows to open, but the first floor had doors that opened to a grassy area in front of the parking lot. Loading in and out of the room was made easier. I wouldn’t choose to return if the place wasn’t updated.
Rude manager and noisy accommodations!
Reviewed 8 july, 2020
I went to the Quality Inn located at 2 Southampton Road in Westfield MA on July 6, 2020 and the overall experience was atrocious. Several noise complaints against other guests were made and documented at the front desk. The noise kept up however all night until 5 AM without resolution making sleep next to impossible. The next morning at check-out time, one of the managers who is an Indian woman was extremely rude because of the previous night's noise complaints and I was barred from the hotel for no legitimate reason. Furthermore, this woman spewed profanity at me despite the fact she was being treated politely and then threatened with a no trespass order as well as calling the cops. All the while I maintained my composure as she verbally assaulted me. I requested her name after telling her what I thought of her arrogant stance, but she refused to give me her name. So, I filed a formal complaint with the corporate office and they are currently investigating the situation. I would highly suggest to all those reading to avoid this dump at all costs because it's being run by ignorant West Indians who basically don't give a damn. By the way, the room also had bugs, but they obviously knew all about it because there was an exterminator coming in as I was outside waiting for my ride after the manager rudely ordered me out of the lobby. In view of everything that has happened, I'm happy not to give them my good business anymore because they're losers who don't know how to run a business.
Reviewed 22 november, 2019
Quality inn is located right off the Massachusetts Turnpike in a nice location that is near restaurants & gas stations. It is not a fancy place but the beds are comfortable , rooms are clean, water pressure in the shower is great and plenty of hot water. They serve a great breakfast- eggs, meat, cereal, waffles, coffee etc. The front desk personnel are friendly and very helpful.