Sonesta ES Suites Cleveland Westlake

Starting at

$ 114

TripAdvisor Review

Based on 441 review

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We pride ourselves in our location in the heart of westlake near crocker park mall. Primary property location - suburb CLE Airport - 11.1 mi SE Driving Directions from Airport; Take 71N to 480W Exit 480 at Stearns Rd and go right /N/. Stearns Rd will turn into Crocker Rd. Follow Stearns/Crocker to C...

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Property Info

We pride ourselves in our location in the heart of westlake near crocker park mall. Primary property location - suburb CLE Airport - 11.1 mi SE Driving Directions from Airport; Take 71N to 480W Exit 480 at Stearns Rd and go right /N/. Stearns Rd will turn into Crocker Rd. Follow Stearns/Crocker to Clemens Road and turn left. Nearest Railroad Station - Greater Cleveland RTA WES 8 mi Nearest metro Bus Subway - Westlake Park n ride 2 miThe Sonesta ES Suites Cleveland Westlake is conveniently located 14 miles from Cleveland Hopkins International Airport and is 16 miles from the vibrant downtown of...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guests24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)The use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilityContactless check-in availableUmbrellas by the poolQuick checkoutShower room adapted for wheelchairsSeasonal outdoor poolWheelchair accessible bathroomCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this Victorian bed & breakfast include concierge serviceTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This inn also features concierge services, gift shops/newsstands, and wedding seEnjoy recreational amenities such as a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, a picnic area, and barbecue grills.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    226

  • Very Good

    104

  • Good

    51

  • Reasonable

    29

  • Bad

    31

Travelers profile
  • Business

    84

  • Couples

    75

  • Solo travel

    19

  • Family

    215

  • Friends getaway

    24

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Below average service

Reviewed 22 september, 2021

The staff was extremely slow at check-in. As I was checking in, someone arrived behind me to check their mail. The staff started helping the customer behind me instead of completing my check in. The hotel amenities are wonderful. A full kitchen and comfortable living quarters. The staff needs serious training. I contacted the front desk about two maintenance issues the morning after check-in. I left early that day to allow time to fix the problems. Nothing had been done when I returned that night. I called the front desk again and they immediately sent a maintenance person over. He explained that nothing could be done to fix the problems. The next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so I couldn’t get out. I moved the cart so I could get by and someone dumped towels on me from the upstairs. I would definitely think twice about staying at this hotel.

N3515OYjons

Old, tired and dirty

Reviewed 16 september, 2021

Had 2 room, 2 story unit. My guess is unit had not be used for a while. Cobwebs in ceiling. Pillowcase on ceiling fan. Lots of dust on flat surfaces. I wanted a 2 room suite for the family. Next time, I'll just go to a national chain and get 2 rooms. Price is about the same. This is an older facility.

Don B

Great value

Reviewed 6 september, 2021

This hotel was a great value, I was curious if it was actually previously an apartment complex we have a 13 year old so it was nice to have a loft space with a bathroom for her and mom/dad had their own room with bathroom, the only thing that bugged me was the double beds were in the bedroom and the king bed was upstairs in the loft, IMO it should have been the opposite, the one other thing was all the cob webs outside the rooms, they would do well to have someone come and do a sweep once in awhile.

NikiS1210

Dirty room with terrible smell -- we had to find another place & they won't issue a refund

Reviewed 30 august, 2021

Westlake is the mid-point of a two-day drive we do to the NE every summer and we had the misfortune of booking this place for the trip there and back. The first time, we were checked into a room that was in the midst of carpet cleaning. We were switched to a suite that was okay but grimy, and very much in need of the carpet cleaning the other one was getting. On the way back, we were checked into a room that reeked of smoke and air freshener and that began triggering my husband's asthma. They had no other rooms available and so we had to book a room elsewhere. Now they won't issue us a refund for the room that was too soiled for us to stay in, saying they have "no record" of the concern. Did I mention the huge dog poops in the middle of the parking lot? A disgusting and frustrating experience all around.

kellysQ6610PQ

Budget accommodations that need an update.

Reviewed 9 july, 2021

Dirty floors, dirty kitchenette, loose toilet, dirty kitchen utensils. Tiny bathroom. Air conditioning works well but room feels humid. Lamp missing the lampshade. Bed is comfortable, staff is friendly and helpful. Internet is medium speed but sometimes gets very slow or stops. It does not require a password. The price was reasonable, but we are checking out early and are going to pay more to stay at a different hotel for our remaining time in Westlake.

Ron S