Homewood Suites by Hilton Albany Crossgates Mall
Check-out ends at: 11:00
1651 Western Avenue, Albany, New York, 12203, USA - Westmere, New York - U.S - 12203
Check-out ends at: 11:00
Possibly the best staff I’ve ever seen at a hotel
Reviewed 24 march, 2023
I absolutely had to write this review because of the incredible experience I had the past two days. I got here early and asked Samantha if I could get into my room early because I had a zoom meeting. Not only did she accommodate me, but even gave great respect and assisted me to make sure that the Wi-Fi was set up before I got into the meeting. Today my daughter came by and she was asking me questions about the hotel that was attached. Niara heard her question and immediately hopped in with the friendliest voice. She answered questions, and even gave my daughter and I a mini tour of an empty room. My daughter had the biggest smile from the kindness of this hotel staff. When I went to the front desk to talk about Mike, incredible experience with Niara, I met Bonnie the manager for the evening. She was so incredibly excited to hear how great her staff was doing. Clearly I can see that the reason the staff is this good is because Bonnie has such a Family feel with this hotel. I will finish off by saying that my room was clean, the bed was comfortable, and the breakfast was good. But to get this type of courtesy on a vacation really is essential for a good trip. I would definitely go to this hotel again.
Reviewed 7 march, 2023
Staff was great. Needed a place to stay while our power was out due to the storm. Hotel was clean. It’s pretty new. Lourdes at the front desk was especially helpful and welcoming. Assigned a great room in the location we like. She clearly attended to our stated preferences.
Reviewed 6 march, 2023
My family and I were welcome by a gentleman and he was very pleasant Jen was great every time I called and needed something the housekeeper with the accent was very nice friendly and so sweet the food was amazing great location everything was near the hotel and my family and I enjoyed everything especially my husband with the pool table and I and our kids enjoyed the pool very clean and every kid that came in got along with one another amazing.
Warm Inviting and Clean!
Reviewed 25 february, 2023
In Albany visiting...the freezing cold outside made the warm beautiful room that much more appreciated. Everything was so nicely set and clean. Kudos to your housekeeping team! The building utsrlf us interesting. There is a Tru hotel connected. Cool!
Reviewed 15 december, 2022
Very nice property in a convenient location. Staff was professional and helpful. Room was spacious and well appointed. Would return when in in the area. The breakfast was very well thought out with many choices.