Based on 240 review
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This comfortable hotel is located in Gottingen. The null features a total of 524 524. Those staying at this null may surf on the internet thanks to the Wi- Fi access ready to use on public areas. null will appreciate the 24-hour reception.
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool.
Reception servicesLuggage storage
Thanks for a great new year
Reviewed 2 january, 2020
We had a wonderful 4 days in Stern hotel and in willingen. Rooms are clean,organisation is good, many things to do with children and a great new year party! Definitely we recommend families to plan a new year eve in this hotel. Thanks to all staff and management.
Food excellent, reception friendly - service terrible
Reviewed 25 september, 2019
Had shirts, trousers and suits for dry cleaning. It came back as if it went through a tumbler. The form says "Wäscheservice", well, what do you expect for a suit, surely not to be washed!!! The shirts not folded and ironed that looked as if a 4 year old had worked on it. trousers not ironed at all. If the waiters walk by - hold your plate, because they don't ask if you are finished. They pull the plate right from under your nose. It used to be great - have been here for at least 7 years, but this time it was worst ever. No safe, no water cattle in the room...
Mouse in the room!!!
Reviewed 10 august, 2019
There was a mouse walking through my room in the third floor. It’s 3:50 am now, and I still haven’t slept a bit this night. I don’t like the idea of mouse walking over me when I sleep! I saw the mouse at around midnight. Went down to the reception to ask for a different room. “The hotel is officially booked out, sorry!!!” And no more interest in resolving this situation. And just in case the reception staff cannot book the suites (which I offered to pay full extra price for, just because I need a little bit of sleep before the 12 hour drive towards the east I have tomorrow (actually today)) but simply coz only hotel management can approve booking of a suite, once again, no solution. But where is management of the hotel at midnight...? Lol, you guessed it. In their beds. I asked the receptionist to at least get the plastic pool chair for laying (sorry don’t know how it’s called in English, basically that thing, people use to lay on when sunbathing). Of course, everything is locked and nobody can touch it or go there or simply anything. Brilliant. Sauerland Stern Willingen Upland has earned its “stern” star. I end up in a lounge, connecting two armchairs, to serve as my bed tonight. Btw (and this is not sarcastic) the kitchen is perfect. That team and cook there should get a Michelin’s star. Fantastic food, loving every single bite. But how can you guys not care about a guest who is asking for help, solution and you don’t even care to stand up from the chair to look around to fix something for a guest who paid for the room. The receptionist is kind but “anti-solution” focused. Dear management, next time, could you please let me know about uninvited guests in advance? Thereby I can book few extra rooms so that the nice can hang out there and I can peacefully rest. I guess that is the original idea behind hospitality and hotel industry in general...? Maybe I’m just so ignorant and again I missed the new trend in hotel industry. Sauerland Stern is a true Trendsetter. Hope the mice feels comfy, though. I wouldn’t like it to feel any discomfort. Please, don’t even entertain the idea of caring and helping your guests! That could set a bad precedence in this new era of rights equality. You don’t want the mice to start complaining about guests sleeping in their beds... That would be a disaster!!!! Seriously guys? Are you for real? Take down those stars on your hotel!!! Hide them in basement because that’s where they belong. Are you for real that I should wait the whole night until the management comes to work...so they can make their mighty decision? I guess “someone” has a hard time managing ...? You are a joke!
Great for all ages
Reviewed 12 february, 2019
Large room, great view. Clean. Meals all buffet style. Gourmet meals in Gutshof Itterbach, Partner of Stern. Great atmosphere in cellar with bar and bowling. 5 minute walk from the ski piste and from the town centre.
Reviewed 12 january, 2019
It's very big hotel. It's season time for ski. Hotel is very big there for not good response with gustes. But other things for kids playing place good. room cleaned good. It's near to ski place. You can see view from hotel. Overall it's okey.