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Opinión escrita el 16 de Agosto de 2021
Dirty bed spread, no shampoo in the room. Breakfast - well, more like something you could get at a vending machine. We asked the front desk person if we could get shampoo. They were out. We had to drive to Target and get it ourselves. They said they did not know how to make the bed, so they just gave us a different bed spread and asked that we do it.
Never again will Stay at a Wyndham AmericInn
Opinión escrita el 12 de Agosto de 2021
Room was dirty and staff was unknowledgeable on what to do in situations. They don't clean and tub had ring around it, when approached staff they just said we don't have anyone to clean it. Then their toilets weren't working in our room and first flood and they were going to put in a ticket for the next week to have someone fix. Then she said you can come get a plunger and see if it works. Not acceptable!
Still a good place to stay
Opinión escrita el 4 de Agosto de 2021
I have stayed here multiple times before covid. This is the first visit after covid. Overall very nice place to stay. No outside noise comes into the rooms. Quiet hallways. They have a nice pool and hot tub. They also have a small bar that serves wine and beer located on the main floor.
I stayed in a mobility assistance room d/t traveling with family. The tub/shower is the best part of this. They have stability bars throughout tub and a bench to sit on. HUGE bathroom. Very easy to get a wheelchair around the room without difficulties.
Things that have changed since covid. Housekeeping will no longer clean or provide fresh towels in your room during your stay. You can always get them at the front desk though. (Just a small service I miss)
Breakfast, they do still provide some, but it is a far cry from the amazing offerings they had before covid. Everything is prepacked and cold.
They now offer:
-variety of fruit
-hard boiled eggs
-apple juice only
-Jimmy dean breakfast sandwiches (to be microwaved)
-breakfast burritos (to be microwaved)
-coffee regular and decaf
Overall, still very happy with the stay and would easily stay here again.
Opinión escrita el 13 de Julio de 2021
Traveled all day got to hotel late, showered and went to get in bed, sheets all wrinkled like they had been slept in, dried mascaras on pillow case. Half an hour later we got a new room. No towels at pool after asking, and being told yes there they have them available. AC right outside the window, very loud. Poor breakfast. Danishes and muffins very dry and tasted old. Stay was not cheap and feel we should have been offered a discount for the dirty sheets, wait and having to change rooms. Won’t stay again or recommend.
They missed a lot of little things that barely make it an average hotel
Opinión escrita el 12 de Julio de 2021
I stayed here twice within a week - and both times it seemed to be the small things that I will take into account should I ever stay in Winona again. The first time, my fridge was full of food and beverage from the previous guest (guess the sanitizing of the room due to COVID didn't mean they'd also clean and sanitize the fridge). No apology from the front desk when I brought everything to show them what was left behind. And why only one bar of soap? I showered (had to take the sink soap into the shower), carried stuff to the car, came back to work, used the the toilet and had to walk into the shower (yes, there was no reaching it otherwise- odd shower set up) and had to walk in the shower with my dirty street shoes on. Multi-day stays means carrying that soap in and out of the shower each time. WHY? how expensive can a mini-bar of soap cost? The second trip, as a Wyndham Reward member, I asked for a late checkout from 11-Noon for the following morning. I was told I'd have to call the front desk the next morning and depending on how many others asked for it, and their cleaning schedule, they'd decided then if I could get a one-hour delayed check out. I called and asked if I was a reward member - yes, "well I guess that would be OK she said". No, "thanks for being a rewards member and absolutely you can get a later checkout." Hilton by the way never hesitates to give me a 2PM check out. They also gave me a buy one get one free drink ticket to their bar. Thanks, when does it open? Oh sorry, it's not open tonight. I asked if I could exchange it for an hour later check out - and they desk clerk said NO! Breakfast is from 6-10. I asked if I skipped breakfast could I get a later check out. NO! Not very accommodating people - especially to a rewards member. Also, I went to make tea in the coffee maker and luckily I looked at it and saw brown water coming out of it. Yup, an old coffee pod still in the coffee maker. YUCK! And again, did they clean and sanitize it? Not likely. I also dislike how they squeeze the pillows into square shapes and short sheet the bed. You have to pull all the bedding out and shake out the pillows before going to bed. I think I just convinced myself that this hotel is one to pass up next time. I'll be happy to pay a little more for Holiday Inn Express or Marriott.