Based on 110 review
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Stop at Extended Stay America - Winston-Salem - Hanes Mall to discover the wonders of Winston Salem (NC). The property offers guests a range of services and amenities designed to provide comfort and convenience. Service-minded staff will welcome and guide you at Extended Stay America - Winston-Salem - Hanes Mall. Some of the well-appointed guestrooms feature flat screen television, air conditioning, heating, wake-up service, desk. The property offers various recreational opportunities. Extended Stay America - Winston- Salem - Hanes Mall is an excellent choice from which to explore Winston Sale...More details
Check-out ends at: 11:00
Reviewed 29 july, 2021
Thank you Ms.Sherica w you are a wonderful hostess and have wonderful friendly people that work here you all have been very kind an the hotel has wonderful accommodations an very clean love the kitchenette Very helpful with children an great place to come if you need to stay a while longer than expected all around great place to stay at just like home and Sherica you have made our stay very comfortable thank you so much !!!! An very convenient for washing clothes has a good little spot to grill an have some family fun see a little bit of wild life our kids feed some chipmunks an squirrels very cute
Reviewed 8 march, 2021
Great place to call home away from home Top notch clean rooms and great customer service. My experience with the front has been nothing less of enjoy as I am greeted cheerfully everytime by Ms Sherica or Ms Georgia it's always pleasent.from the mantianacean andrew who assist with anything I might to the GM Nelson who is Always very helpful ... Great HOME away from You WILL enjoy your stay.... Clarence
I Think I Found the Entrance to Hell
Reviewed 22 october, 2020
I was unable to check in on the day I had booked my reservation because I got in at 2 AM and the "Lobby" closes at 11 PM. Consequently, my reservation was cancelled (I am here through late December). I called "Customer Relations" which would be more aptly named "Customers Who Want to be Insulted." I spoke with a woman named Julie; she was condescending, rude, blamed me for the cancellation due to getting in late and, generally, had no idea what she was talking about. The cost of my first reservation was acceptable. When I made a new reservation the price went up by over $1000.00. I left a message for the GM and he agreed to lower the rate, although it is still more than the original. The room is disgusting. The carpet is egregiously stained and worn. The cabinets are falling apart and paint is peeling off of them. The refrigerator has mold and rust in it and the light doesn't work. The dresser belongs in a landfill. The television is so outdated that it has the pin slot for connecting a computer and the requisite jacks for audio and video. the room smell is an overpowering and stale patchouli incense stench. The walkways and stairwells are coated with tobacco juice and sticky drink spills that collect dirt. The AC wall units leak outside leaving rust trails on the walkways. There are no surge protected outlets and there are no kitchen utensils/equipment as stated in the "amenities" section for this place. I have managed to procure the business and personal phone numbers (as well as home addresses) for the ESA CEO, COO, and Chief of Customer Relations. I'd like to send them a video of my room and and property because they have an ethical imperative to show it on their room channel. CEO Hasse seems to think that all of the properties are updated and well appointed when thanking a viewer for choosing ESA. Hasse and his cohort should be required to stay here for a couple of weeks as punishment for flagrantly misrepresenting their hotels. To end on a positive note, I have not been bothered by noise and Don, a front desk clerk, engages in an impressive and altruistic list of activities that are most definitely not found within his job description. If Hasse and his cohort actually understood business management and leadership, they would pull Don out of here and put him in a supervisory position over Keune (I know I spelled his name incorrectly), the Chief of Customer Relations. That, or just put Don in charge and let Keune find somewhere else to sound important while not really doing anything.
Reviewed 8 october, 2020
I checked in Friday last week. 1st of all they screwed up my reservation told me I owed them a $1000. Came up to my Room, find a rubber by the TV the dresser was broken and run down the microwave was broken the wall neither be painted and the toilet looked like it had been cleaned in 2 weeks. Called the front desk 3 times about my issues. Not one phone call from the manager to say sorry let me put you in another Room. I have never been to such a dirty facility and hotel in my life. I have never received such poor customer service anywhere in my life.... When I called them Thursday night The front desk lady said I had a balance. I paid in full for a week 6 days ago and they have the nerve to sit there and tell me I still owe them $65. I finally got a phone call from corporate telling me how sorry they are for the treatment that was given to me and they would try and reimbursed me some money. When I came home from work and working out my Room was locked out. I go to the front desk in the girl told me the manager who has not yet spoken to me about my issues told her to lock me out until I paid the $65. I don't know what to think anymore about the inconsiderate way I've been treated in this matter. I am a traveling surgical Tech working at Forsyth medical center and I have never been treated this awfully before in my life. I will never recommend extended stay America to anyone it is a crack house....
Shady Characters Stay There
Reviewed 30 june, 2020
The room itself did the job, and had a stove top, which is hard to find in other hotels (especially at this price point). However, at night, the place seemed dangerous. Lots of loud fights and shady individuals were there. Police showed up on a couple of occasions during my (less than a month) stay. I had to try several different rooms before finally getting settled because there were major problems with the first options : lamps broken, AC broken, etc. What was strange about that was that after getting the key, looking at the room, and returning to the front desk, the people at the desk knew about the problems. "Yeah, I know the lamp's broken". Bear in mind there is no overhead in the living area, just some lamps, so that's a big deal. The police seemed in need of maintenance and upgrades. That said, you could change the towels any time, and it did have a nice big fridge/freezer. I was there during COVID, so can't comment on breakfast or the gym. Both were canceled.