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Opinión escrita el 14 de Septiembre de 2021
The check in was fast and the front desk young man was nice and friendly, our room when we went upstairs wasn’t ready yet, but the house keeper was across the hall and got right to work cleaning our room, we left our luggage and went to eat, when we returned everything was clean and ready for our stay, whole stay was wonderful
Nice place to stay
Opinión escrita el 6 de Septiembre de 2021
Nice little motel. Close to restaurants and gas. First motel we've stayed at in 2 years that had a full hot breakfast. Very enjoyable. I would recommend this motel to anyone. It is only 23 miles from PDX.
Bad odor in room and refusal to give refund
Opinión escrita el 4 de Septiembre de 2021
I checked into this hotel on 8/28. When we got to our room we noticed the hotel door was propped open with a towel. Once we entered the room we walked into an offensive smell. It smelled like dead fish. We were told they could not change rooms for they were fully booked. We opened the windows, and plugged in a wax warmer to help with the smell. The attendant on duty came in and agreed there was a smell and sprayed some lemon spray that they use to get rid of smoke smell. We then closed everything up and heading out for a wedding, When we returned 5 hours later we were hit with the smell again. We went to the front desk where they said they couldn't do anything for us other than to spray the lemon spray again. We decided to drive back the 1.5 hours back to Olympia at night after a long day. As we were leaving the guy in the room next to us came out of his room, told us he could smell the fish smell in the hallway and that it was BS they were not doing anything for us. We were told we could not get a refund that night and would need to check in with with Manager Jessica on Monday. We messaged the manager on Monday who said that she and her staff investigated to find the smell and there was nothing in the room, Funny, she works Monday through Friday and we left Saturday night. Smells do dissipate, but doesn't mean it wasn't there on Saturday. Why was the room kept open with a towel? According to the manager it was because the skipped the inspection cause they gave us early check in? I have never checked into a room before that was kept open with a towel and then walked into an offensive odor. Think we were trying to air out the room??? Regardless, Jessica emailed me back and said there could have been a number of things that caused the odor, but since it was not there upon her investigation (minimally 12 hours later) and that her staff told her didn't smell the fish smell but did smell the wax warmer, she refused to give any refund. Now, we did book through Expedia and Expedia was willing to give the refund, but needed the Manager's approval which she refused, She did offer Best western dollars at half the value of what I paid. Really? We even went to corporate, but they basically said a refund was based on Jessica's decision. What happened to customer service? This hotel was almost $200 for the night and the last thing I wanted to do was drive back to Olympia, but I refused to sleep in a room that smelled like dead fish. Clearly this is my fault! I would never recommend staying here, The staff was unprofessional and the manager was even worse.
Needs some work
Opinión escrita el 27 de Agosto de 2021
A dark parking lot, needed room repairs, low water pressure, and slow internet are just a few of the issues that I had on my return visit to this location in Woodland. Hopefully, the management will be able to get a few things straightened out, but I don't think that I will be returning again after this stay.
Hotel was nice the night crew josh was unprofessional and rude
Opinión escrita el 6 de Agosto de 2021
Hotel was nice and clean so we’re the rooms however they have very limited parking and the crew weren’t understanding of the situation.. my rating is overall due to staff and not the condition of the room the room was great