Muy justo para el precio que tiene
Opinión escrita el 17 de Junio de 2016
Al llegar se ve que el hotel necesita una actualizacion. No ofrece transporte gratuito al aeropuerto y el coste del transporte oscila entre 7 y 9 libras. El hotel es como un laberinto, acceder a la habitacion lleva tiempo. Los desayunos son de baja calidad en relacion al precio que tienen.
Creo que buscare otras opciones en mi proximo viaje
Muy Buena opción si uno tiene que estar cerca del aeropuerto
Opinión escrita el 31 de Octubre de 2015
El hotel es bueno, es de la cadena Marriott.
Las habitaciones son grandes y muy cómodas, camas dobles, baño grande. Llegué antes del hiorario del check-in y ya tenían lista la habitación. Todo excelente.
Estuve poco tiempo así que no pude usar la piscina, spa y gimnasio.
Algo negativo es la muy poca variedad de snacks y bebidas que hay en el Executive Lounge. También como negativo es que cobren el estacionamiento aparte (y eso que soy miembro Gold en cadena Marriott) y no lo informan hasta el check-out.
El hotel es bastante grande, algo muy negativo es que no disponen de personal que ayude con el equipaje.
Deberían mejorar la señalización para poder llegar a las habitaciones, ya que se torna un laberinto al tratar de encontrar las habitaciones debido a su numeración especial.
Excepto por los detalles que mencioné lo considero un hotel muy recomendable.
Opinión escrita el 5 de Octubre de 2015
Muy buen hotel. Atención de lujo y muy cómoda la habitación. Estuve un día y la estadía fue super cómoda. Es gigante el hotel, me perdi al entrar. Lo Malo es que no te ayudan con las valijas y no te indican bien donde es la habitación. Tiene un Starbucks Coffe adentro. Muy cerca del aeropuerto y WI FI pagado.
One night stay before flight
Opinión escrita el 10 de Septiembre de 2021
We booked this hotel due to having a 7am flight and a one year old. The room was so far away from reception and was difficult to take all our luggage up there and back down with a pram too. There was no bar open on an evening and no one around when we were looking to get bottles warmed up and looking for a night cap. Took more than 30 minutes to check in. Ordered drinks and they sent them to the wrong room. One of the main reasons for booking was the shuttle bus to and from the airport - this was fine on the way out but horrendous and non-existent on our arrival back in the UK. We landed at 8pm and spent two hours looking for a 'phone' that was meant to be in the airport to ring and book the transfer back to the hotel. We called the hotel over 30 times and it was either engaged or just rang out, we asked customer services at the airport, we use the airport contact number for the hotel and had no luck. At 10pm two hours after landing we paid for a private taxi which cost £15 to get us back to the hotel. When we got there i went into reception and there were no staff there and a queue of 6 people waiting to check in. Only a security guard was present. Two hours after landing wandering around trying to contact Marriott all for a free shuttle bus that is the main reason we booked is just not good enough. We had a one year old baby with us and this just added stress to our arrival back in the UK and made us arrive home 5 hours after landing as opposed to 3 hours after. Will not stay again and will not recommend.
Opinión escrita el 7 de Septiembre de 2021
Stayed here once before and it was nice but now its gone down hill badly, first thing I noticed was the number of security guards, one on the entrance, one inside the entrance, two more in the bar area and another just circulating the bar and eating area, bit over kill for sure but it made us uneasy as to why?
Check in only had one person, so had to wait 25 minutes to check in, not a good start.
We had a meeting booked in a room and asked how to get there, a response of "there's signs on the wall" was not much help, there was no offer to take us there or where we could find it, I asked one of the security guards who said "its maybe over there" pointing passed the bar area. Quick walk there to find it was not the room we were looking for, a further search and i we found it.
At no point when booking this hotel or checking in did anyone contact us about our booking or any details, so imagine our shock to find at 2.50pm when we ordered a drink at the bar was we told "the bar closes in 10 minutes" the first we knew about this, so too does the restaurant stop serving!
I went to reception to ask about the closure and after some deliberation between the two the reply was "its closing for maintenance till about 6 or 7pm" it seemed a very vague answer, I said its the first I have heard of this there was no mention when we booked or on arrival, there was no apology just a repeat of the first reason.
Now we were a group of 8 adults and two children, to find out this at the last minute was a shock, I went back to reception and asked if anything could be done, yes she said you can sit in the courtyard and we can serve you drinks out there just not at the bar? which I thought rather odd, thought it was closed for maintenance?
Now confused by this we took the option and sat outside, good job it was not raining, one round of drinks comprising of 4 bottles of Peroni, 2 vodka cokes, a gin and tonic and a diet coke the bill was £88, quickly mentioned to the waiter there must be some mistake here this cannot be £88, yes it is as we charge you room rates and service charge because we serve outside!
No one ever said anything about room rates or service charges, the waiter said "I do not make the prices but it would be much better if you go just down the road to The Bulls Head in Hale, better prices and food there.
Shocked by the £88 bill and the advice of the waiter to go to The Bull, I went back to reception to query this, yes she said it will be at room rates and a service charge, which she conveniently forgot to mention 20 minutes earlier, without any prompting the lady said you will be better off going in to Hale to the The Bulls Head, wow two recommendations in 5 minutes for the Bull, lets go!
Taxi's ordered and off we went, we had a fantastic time at The Bull, great food, prompt service and decent priced drinks, 8 starters, 10 mains and numerous alcoholic drinks, by comparison to the Marriott the bill came to just £267.
The landlady asked where we all came from and I explained the waiter at the hotel had recommended it, she asked if the dispute was still on-going with the hotel, the restaurant and the bar? Dispute? What dispute? she was quick to point out that there was an issue between the hotel (Marriott owned) the bar (owned separately) and the restaurant (owned separately) and this had been on-going since earlier in the year.
I said I did not know about the dispute but reception had said the areas were closed for maintenance, which appears was rubbish and just a cover up.
We returned at 9.50pm to find the whole area in darkness, everything was closed, when I asked at reception could we get a drink "sorry the bar and restaurant are closed we do not control them" there was clearly an issue here.
We all went to our rooms, horror number two was the room, rubbish in the bin, dried urine up the bathroom wall and floor, in the shower the soap dish had some discarded bar of soap in it and there were hairs in the bath area, disgusting.
Back to reception I told them about the room and I wanted it cleaning before we would stay in it, "we have no cleaning staff on site at this time but I will make a note of it in the book" was her reply, no offer to change rooms. We had no choice but to sleep there for the night, the bed seemed clean thank god.
I have already sent these details to the hotel directly with no reply as yet, we will not be staying again that's for sure, a terrible experience and not cheap either.