The Churchill Hotel

We stayed at this hotel for two nights at the beginning of September and thoroughly enjoyed our stay. The majority of the staff were very friendly and eager to help with any queries, however... on our second nights stay we arrived back from exploring the local pubs and bars to find the main door to the hotel was closed. As we weren’t previously informed that this door would be closed from about 10:30 onwards or that there is a key code to get in, I pressed the night bell. After a ten minute wait, a man answered the door looking very annoyed and confused at why I had pressed the bell. I informed him that we were never told that there was a code for the door and he said it was in the small fold of paper the room key was handed to us in. I told this man that nobody had informed us of this and that we didn’t think to check that small piece of paper for any information, and I apologised. He let us in after I showed him my room key, all the time making us feel uncomfortable and awkward. It felt like I was 18 and I’d just got in very late from a night out and woken my parents up to let me in. Anyway, when we got back to the room we checked the piece of paper and it did have a door code. However, it also stated you could alternatively just press the night bell on the door. So this left us even more confused as to why we were greeted in this manner. I understand things may be different due to the current pandemic, however if this night bell is out of use then surely guests should be clearly informed about this door code.

Didn’t stay here but would defiantly do so if in York again Big feature of the Hotel is the front garden area, lots of different tables and seats to either eat or drink . Had to order by App which was easy enough, waiting staff were helpful and friendly. Food was good with big portions. Great visit 👍

Arrived early hoping to get a cocktail, alas it was not to be. My ma preferred to sit in the Lounge instead of the restaurant, very nice too but definitely on the dark side..... Seated at 6.30 but then had to wait 10 minutes before the waiter took our order. We both went for a wagyu burger and admittedly it was lovely, not my ma's usual thing. For dessert we ordered Eton mess, but I have to say it was a disappointment. If we'd wanted strawberries and cream, then lovely but not for an Eton mess. When I came to pay, I mentioned about the dessert and it was removed from the bill, now that's what I call service 😊

We stayed for one night having stayed before, we chose the smallest, cheapest room wichis quite cosy! It has everything you need, comfy double bed. Good shower in ensuite. Lovely and clean. Room was very warm despite putting thermostat to lowest. Staff were on the whole friendly. We were very impressed with the pizza patio outside. Adhering to social distancing with ordering through an ap, we had drinks and pizza 10 minutes after ordering. the main restaurant is quirky and a much better selection of food than our previous visit. Had lovely rib-eye steaks, prawn cocktail was good with plenty of prawns, however served in a glass makes it difficult to get at the lettuce until the prawns have been eaten... The ham terrine is lovely. was disappointed that the wine list showed two chilean Sauvignon Blancs, not a New Zealand one. So decided on something else, only to overhear on another talbe that one of the SBs was a New Zealand one. The waittress said "I don't know why they dont change it". I would have had one if that was the case, so this was very disappointing.

Absolutely love this little gem, the staff were amazing, so friendly and nothing was too much trouble. The room was super clean and lots of sanitisers around. The pizza garden is a must, they provide a snuggly blanket. Best pizza I’ve had. Breakfast is lovely and cooked to order. The only thing I would say is, the waiters would do well to have visors when serving food, it would make it so much easier for them, so then they would be able to get closer to the table rather than stretching. Great characterful hotel but not tacky at all, very classy. We will most definitely be back, it’s also only a short walk to the centre of York.