The Grand Hotel & Spa, York

We have stayed at this hotel for many years now so much so that we feel part of the family, but I can reassure you even if its your first booking you will not regret it and your custom is valued. Whether you stay in the original part of the Hotel or the New part , both have their merits. Its location couldn't be better, and from the moment you arrive and one of the enchanting doormen like Wayne meets you with a cheery smile you know you are in for a great stay. We have stays arranged in June August September and December 2021 and literally can not wait to return, Lesley from the management team kindly re arranged these dates here for us following the covid closures. Hopefully the beautiful bar will be open again as restrictions ease, where we will while away the evening. On the morning of departure we visit the spa before indulging in the fantastic breakfast room, usually taken to our favourite table by Gillian. We last stayed around Christmas 2020 had 2 rooms when our Daughter Son in law baby grandson and their little dog CoCo joined us 'yes you can bring your well behaved pooch , they get a little bed and feeding bowls in your room excellent... Please do contact me if you need any reassurance on planning your stay at the Grand ,however you won't need it go ahead and book with confidence this is the right hotel in the right location with all the right people...Enjoy

My boyfriend and I had a return visit to what was our favourite hotel to relive our first experience which was amazing. To our disappointment we were not received as nicely by reception staff as previous. She asked have we stayed before at the grand, we told her we had and disinterested she shrugged us off and continued to roll out her checklist of formality’s. Upon checking out we had spent a substantial amount of money extending our stay there to see the sights of york, the same staff member added on extra charges for valet parking when in fact we had paid £25 a night to park in the lot across the road. We raised this issue and she was persistent in charging us, finally she agreed to a refund and we were on our way home. That left a bitter note to our trip but what i will commend the young man at the concierge desk who helped us considerably, very polite and helpful just a shame he wasn’t on the check in desk. All in all great hotel with a great majority of staff but maybe will look at other hotels for the foreseeable.

Stayed here end of October and at the end of December 2020; both stays were fabulous. Would highly recommend for your stay in York. Staff were so welcoming, helpful and friendly. The room was spacious and the bathroom is wonderful. It has a separate bath and shower which is nice. Toiletries provided are Molton Brown. Stayed the night things closed and couldn’t fault how they adapted as breakfast had to be served in the room. This was fresh and tasty. Did use the spa facilities the first time I stayed. This has to be pre booked. Nice bonus. There is parking outside the hotel which is £25 but there’s a car park literally a minutes walk away which on the NCP app is £7.50 for 24 hours so would recommend parking there instead. This hotel is in a great central location. Centre of town is a 10 minute walk away.

Under very difficult circumstances, as in the day we checked in was when the new tiers were put into place and put the hotel into tier 3, the hotel were quick to reassure us of what are options were. The manager took the time to speak in reception to the large group that had formed after hearing the news, this was most welcome as we all had questions. We were amongst a few I believe who decided to stay on the 30th and 31st December which was allowed as it was pre-booked. Sadly we had to resort to take away service in town and room service in the hotel. The restaurant compromised and provided us with a similar room service menu to the one we would have had at the gala dinner and this was delivered to our room. It was delicious 😋 We will definitely return to The Grand as and when we are allowed, it’s a beautiful hotel in a beautiful city. It clearly wasn’t the stay we had planned but we still had a lovely time all the same. Top marks to the staff!!

The staff rooms food was best food I’ve had in along time this hotel goes above and beyond to make you happy can’t wait for things to get back to normal so I can get booked up with my family thankyou again