Check-out ends at: 11:00
Avenida Ignacio Rayon 434, Centro, Zacatecas Centro, 98000 Zacatecas, ZAC - Zacatecas, Zacatecas - Mexico - 98000
Check-out ends at: 11:00
Shabby rooms and Unfriendly Service
Reviewed 15 may, 2022
If you are reading reviews of this hotel all the negative comments regarding ugly/dirty room carpet and draperies - they are accurate. The towels are threadbare as well. The public areas of the hotel are nicer and better maintained than the rooms. One evening we had drinks and snacks at the restaurant; the bar was not open at that hour. The service, food, and drinks were excellent. The second day we ate there it was a DISASTER all the way around. The service was slow, various waiters brought things - was indeterminable who our waiter was, the drink order was wrong, and the food was brought sporadically with terrible presentation. But, the main thing - after politely enduring a debacle of an EXPENSIVE lunch (appx 350 pesos for a warm shrimp cocktail that was inedible with celery the main ingredient) we requested our bill. The waiter said "charge to your room?" we said NO! (We never gave him our room number. ) My husband presented our credit card and tucked it into the leather portfolio. Waiter left. The portfolio was EVENTUALLY returned with a printed slip in which my husband signed after adding a gratuity. Yes, we did tip the acceptable minimum. We finished our beer and drink leaving saying goodbye to at least three employees. We are in our 70's so we didn't race outta there. Fast forward, when we got to our room, we received a phone call from a fast talking woman speaking Spanish. When I said *no habla Espanol* she hung up. Then I got another call from a woman who curtly said, "did you just TRY to charge your meal and drinks to your room? I said no. Explained we gave the waiter our credit card. Then she proceeded to ask me who the waiter was, did he take our card to the back room???? ......I said I don't know what he did with our card. Then in about 10 minutes we got a knock on our door, although we had the Privacy sign on door. There was a young woman standing there along with a big man holding one of those credit card machines. The young curt (I would normally use a word starting with a *B* but I am writing publically) saying once again we TRIED to charge the meal to our room, but since we had paid in advance *we had no credit* ...... We asked if the waiter ran our card or not - she never gave a clear answer. To get rid of her and her bouncer-type accomplice my husband gave them our credit card AGAIN which by the way was a different amount. She said it was because *they* had deducted the tip. Ok, happy to have that off my chest. We travelled over 14 days on this trip in Zaca, Guanajuato, and San Luis Potosi staying at various hotels. Quinta Real was the worst, as far as the overall experience. If this was really a classy hotel all that had to happen was a polite phone call from the restaurant stating the waiter was confused and neglected to run our credit card. My husband would have immediately returned to the restaurant from our room to clear things up, but we were treated like we were cheating jerks because their numerous waiters didn't handle things properly.
Stunning setting and great experience
Reviewed 2 may, 2022
Amazing setting and super luxury experience. Really comfortable rooms, Helpful and friendly staff. The atmosphere of the hotel is very relaxing with lots of space to sit and relax and look at the stunning architecture. All the food in bar/breakfast/restaurant was of high quality
Reviewed 24 april, 2022
I don't usually review, but I just thought everyone at Quinta Real was so amazing. The service from the moment you step foot onto their property is off the charts. Gracias a todos. I loved Zacatecas more than I was expecting because of you.
Reviewed 19 march, 2022
The location is perfect oposite the park and within easy walking distance of the historical district. The hotel is tastefully designed and decorated. The room was exceptionally clean and comfortable, looking out on a charming courtyard. The staff were all excellent. Breakfast was delicious. They provide a valet service for your vehicle at no extra cost. The only downside was the wifi, which was erratic (this seems to be common in Mexican hotels)
Reviewed 2 january, 2022
my son got married on November 20 there, the wedding was beautiful, everything was spectacular, This is a great hotel, for its location is incredibly beautiful, in general it has very good maintenance, it needs an urgent remodeling, we have been more than 3 times here, the first was more than 15 years ago, furniture, carpets, curtains, etc ..., they are the same, If they already looked old now they seem to be more than 100 years old, they don’t look like antiques, they look like furniture from a haunted house 😹.In the bathrooms the showers and toilets could be changed, they are also very old, they would give it a more adoc touch with the hotel category, it is a 5-star hotel, the cost-benefit ratio is not the best. however it is 100% recommended. The Camino Real hotels and their brands were generally excellent, top quality hotels, I would have classified them as grand tourism hotels, We, my family and friends have been in some of them in different places in Mexico and sadly they aren’t even the shadow of what they were not many years ago, the appearance in general has dropped a lot, hopefully they will return to the category they had without increasing their rates